Customer Ratings & Reviews

The product is very good, has excellent sound and is very compact

If you’re looking for a good nights sleep, buy this knowing you’re covered.

Would recommend to anyone willing to pay 15 percent of their original cost

Hopefully I will not have to use this. Like that it included accidental damage.

Hopeful that this is worth the cost. Not sure about value as of today

Love the geek squad support, have the protection on all Best buy purchases

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

Good recommended!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Very usefull mermbership, in order to use it for a repair.

everyone should get geek squad service, super easy to use

Haven’t had to use this yet, but it’s good to know Geek Squad is there if I need them

Alway get the protection you never know when you’ll need it better safe than sorry.

I bought the insurance for my grandson’s Layton. Knowing it’s protected, I rest easier

Always get the protection plan. Its inexpensive and totally worth it!

The replacement plan was reasonably priced - hopefully I will never need to use it

Geek squad is one of the best warrantiea put out in the market.

Geek squad to help with my purchase and laptop investment. Thanks Geek squad.

An agent has fixed several of my computer. The overall experience has been good.

Bought this because my cat is a jerk. Thankfully, I haven’t had to use it (yet).

I want it this why I bought. I really appreciate it