Customer Ratings & Reviews

Returned a very expensive HP Spectre. Ultra book. Within 48hours the response was a full replacement was needed. They put in an order for a replacement which has to be shipped in as the store was out of stock. definitely take out the extra protection plans. Appreciate the reasonable response time.

I truly think investing in geek squad is definitely worth it, especially is you have a lot of electronics like myself. In the past few years I have purchased a laptop, 4K TV, kindle, new Samsung phone, google nest cameras and they cover it all!

I bought this one for my mother. I have a similar one we both love them. They are great

On expensive purchases, I always supplement my manufacturer's warranty with a best buy one. They are great to have and hopefully be something you never need.

Worth it for peace of mind on your more expensive items. I submitted a claim for a device nearly reaching its protection end date and Geek Squad took care of me quickly and to my complete satisfaction.

Always get Geek Squad Protection. Have had issues and they aways have rectified any issues that have come about!

Thay have treated me with an enthusiastic sense of customer satisfaction. All my problems have been resolved in record time.

Great service explained everything i needed too know and great protection worth the extra money for sure.

It's always easy doingv everything with BestBuy. From online shopping, picking up in-store. To walking in to troubleshoot your device.

Glad to know that i can being laptop in for practically anything. Feels secure that i can have laptop repaired at no additional cost.

The agents set up my computers for my business. My previous computer stopped working and they were able to set up my system. Great attention to detail. Great experience working with them. They also provided in office asssitance for any computer issues.

It’s always good to have good protection on your products

Will cover most of accidents and they will take care of you and your device if needed! I always get this for all my purchases and it is worth it every single time

Haven’t used yet but glad I got it just in case! It seems absolutely worth the small price

I love love the laptop I ordered from Best Buy. It's simply the "best"!!!

Haven’t had to use this service yet. But happy to know if we have any issues we know of job to call.

I've purchased and used this plan for a laptop years ago. It got me a new harddrive that was replaced in 1 day at no cost to me. I also appreciate that the rep didn't make any attempts to render my claim invalid like most companies do.

I purchase Geek Squad on all of my purchases. Gaming consoles, laptops, etc. I recently bought a 3 year Geek Squad for a new laptop. The service is great as always! It’s been very helpful to have on all of our devices. We wouldn’t go without it! Thanks!

I always buy protection with my devices and honestly, BestBuy does not disappoint. When I have issues, they do everything in their power to get it fixed. You will not regret it!

I always buy the Geek squad service with my electronics and I'm so glad I do. My laptop's battery clasp broke and they replaced it. The agents were wonderful. They helped set up the replacement. All this was done within an hour.