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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11875 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 188 Showing 3,741-3,760 of 11,875 reviews
  • Rated 5 out of 5 stars

    Computer protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Given that it is always possible for an accident to happen, why take a chance on having something happen to one’s expensive computer. Buy the protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped me with my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped me with many of the problems without issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SpoiledMa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE MY NEW NEW LAPTOP TREATED MYSELF FOR ONE!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sevice was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter broke screen on her laptop while at college. Brought it in for repair and it was returned in brand new condition.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this story with us! We're so glad that everything went well and hope the laptop's working great. If you have any questions or concerns, please let us know!

  • Rated 5 out of 5 stars

    Awesome plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this paln and buy it for all my electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great recommended program to enroll your devices on especially if you paid high price for it they’re very fast and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No fault up till now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The accidental geek squad protection has expired but it has not developed any fault since then.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job no complaints quick & efficient & very knowledgeable even disposed Of the Box I’ll be sure to have them to install my Next TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely something I would consider investing in if you have a laptop. However, I sent my Chromebook in multiple times to fix the touch screen. The times varied and they never fixed my screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this w/ our daughter laptop purchase. The way she is with electronics this was a must. Geek squad is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always available. Never worry about getting an appointment right away. Very efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its money well spent. I have had the need for GeekSquad to bail me out more time than I can count.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had appt to have webroot down loaded on new laptop.i had to wait 25 min. Which took up my hour so tech put webroot on but next appt came & i was dismissed and he never even put my emails on. Not happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Havent needed to use yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t needed to use it yet thank goodness! Im sure it'll be great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great peace of mind protection if needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer is working great. I have not had to use my accidental Greek Squad protection yet. It gives me peace of mind that I have protection if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3 year accident

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth getting the 3 year accident protection. Have a teenager and well things happens. Always ready for anything.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for sharing this with us! We definitely agree that it's important to protect your investments just in case. Hopefully nothing happens, but we'll be here if you need us!

  • Best Buy Employee

    Rated 4 out of 5 stars

    Good quality for the price

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast good for working. Only issues have been wishing the camera was better quality and it needs more internal storage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used this protection plan numerous times on everything from our laptop to free installation on a new dishwasher. In the end we saved a lot of money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always purchase extended warranty. If you ever need it , it pays for itself. Great Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accidental Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never Know When Something Can Happen So Its Good To Get Some Kind Of Warranty And They offer So Many Different Plans That Fit Your Purchase Needs.

    I would recommend this to a friend