Customer Ratings & Reviews

We had no idea that we would need this protection within 2 weeks from the purchase of my daughters laptop but we did! Thank goodness for the store rep who suggested this!

protection from best buy is a must have! so many items ive had replaced no hassle when ive messed something up or it stopped working

I love this service. Fixes any issues with your laptop. Can call for over the phone support or make an appointment to bring it in at no extra cost.

Overall, I am so annoyed having paid for this service. Disclaimer, I also wrote a shorter, separate review based on my husband's experience; we have the same laptop with the same 2-year coverage, but this review is different. Side note on my husband's experience: he got charged just under $100 because they couldn't fix the problem in store. I don't see why we paid for this if we'll still get charged so much. As for my laptop, sadly this protection plan has shown to be TOTALLY useless. My (still less than 2 years old, made for gaming, almost a grand on sale) laptop has constant connectivity issues. It seems the wireless card is bad because it improves greatly when hardwired in (my husband's [same series, slightly better specs] also has said problems). In addition, my laptop has very slow startup time. I have run antivirus programs (e.g. Windows Defender, Malware Bytes) and cleared up my start-up programs, as well as had my BIL that's a computer software engineer take a look at it. Sadly, it continues to show problems running. I finally got around to bringing it in to Geek Squad, under this protection plan, with the hopes of a resolution. On the contrary, nothing was done to help. I was told until they could verify it's not a software issue they can do nothing to help. To do that I would have to pay a $150 check-in fee (or $200 if I want to sign up for this separate plan). Apparently, this plan [being reviewed] solely covers hardware issues and since this may be a software issue (which you need a separate plan for), they wouldn't even humor me in trying to help. This may be contributed to by a software issue (I'm tech savvy, but no expert), but the wireless issues appear to be a hardware issue, especially considering how long they have been going on for across both laptops with improvement if ethernet is plugged in. Regardless, when buying my laptop and agreeing to add on this plan, I was naiive and not made aware that there were different plans and that this wouldn't actually help me in such a case. I would honestly love if someone on here replies to help me out, because I'm annoyed by this issue and (though I have almost always used BestBuy in the past) a bit turned off from returning for service. Full disclosure, we have and still do use BestBuy since we have the credit card, but maybe we'll take our business to NewEgg for the next set of laptops, since these were a bust and apparently can't even be fixed. All in all, every rep I have worked with at our location has been very nice and appear to want to be helpful. I get that insurance only works because, out of everyone who pays, some people don't use it and some do, but still, this plan feels like a ripoff. One person who helped me even commented how they seem to fail to explain the difference in [hardware vs. software] plans... Probably because it's just about the money for them.

This warranty comes in handy & covers a whole lot. An expensive item cost me pennies to replace because I had this warranty.

We love knowing that our devices are protected. Definitely like car insurance, best to have and not need than to need and not have.

I will always buy the protection plans!! I do not know why someone wouldn't buy the protection plans!!!!! I love my chromebook.

I havent needed the services so far but feels great to know i have protection.

Great value for safe without risks worth the money

Would not get anything from Best Buy without this protection. We have had 3 TVs from Best Buy all with this protection which has paid for itself triple over and over. A MUST HAVE!

I is always nice to know that the protection is there.

Geek squad is great. They are extremely friendly. Be advised, customer service is separate Identity all together. I would give them a 1.

Recommend this keyboard to anyone with the 3 years warranty the best

I always buy the geek squad protection plan. It’s cheap and worth it because I had accidents and they full replace the unit if they can’t fix it.

Super easy to use and really smooth processing center. Easy set up and light as can be. Slim easy to carry in a

Overall protection for a new tablet bought for a friend. Provided security knowing of something happens it will be taken care of

Always great insurance to have on products you use alot..I always add this to my purchase.

I really needed this product for me and my family to have

Haven't had to use it but I am glad it is available

Buying this plan saved me money when my laptop had a liquid spill accident, I got a refund fir the purchase price.