Customer Ratings & Reviews

Love the Geeks. Wouldn't buy an electronic anything without them. Not only do they repair, they advise. Great group

Got this because you never know what older teens are doing or thinking. They could very easily spill something on a laptop.

great service to have they always help out whenever i have problems and geter done right

Ask questions to make sure that this actually covers what they say it will.

I can always count on the geek squad to help me and not treat me like I am an idiot. They are always helpful and kind.

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

Knowledgeable and helpfull... they were patient in explaining all of my features and what services they provide...

The geek squad protection is a very nice program for your protection of your electronics that save you alot of money on repairs

Geek Squad protection provides peace of mind knowing that a tech team is always available for my tech needs.

Highly recommend getting this product, tgey help me with my pc and set everything up for me, they make everything so easy

They are experts at what they do. They can help you with anything. Also very good customer service.

Upon purchasing my Laptop, I also purchased the Geek Squad accidental protection here. It's always good to know that my device is protected incase an accident happens.

I always recommend buying a protection plans for laptop computers because we are so mobile with them. They travel with us daily!!

It's good because even if it's something like a little crack they fix it

Laptop stopped working after 1 month. Took it in store and it was shipped off. Didn’t even take 2 weeks to get replacement.

I just love this laptop! It’s easy to use and fast. It is lightweight and the service at Best Buys is Amazing!

Anytime I struggle, they are always there to help. Having a blind disability, they made things far less complicated.

So grateful for everything it offers! I'm going to use it for everything I order!

The geek squad has never let me down , every purchase from best buy I always buy the Geek squad protection plans

Any big, decent electronics purchase, do yourself a favor and get this warranty. You won’t be sorry.