Customer Ratings & Reviews

Worry free product protection against unforseen accidents.

Bought this for my HP laptop. Would highly recommend this for someone who wants to make sure their laptop is secured.

Pays to have a good protection plan. I hope i will never have to use it.

I haven't had to use it yet, but it gives me peace of mind knowing it's available.

Absolutely love the protection plan!!! No problems when I need help.

I haven't had to use this protection yet and I hope I never do. It is just good to have just in case.

This is essential if you want to eliminate worries about your computer. The Geek Squad are very competent and reliable

This is helpful an is easy to use just make a appointment an speak with an agent gets the ball rolling

Got the 3 year coverage and feel that is worth a laptop of this nature.

I purchased this when I purchased my laptop thinking I was covered if I needed assistance with anything. Boy was I wrong. I purchased dual screens to connect to the laptop and kept getting a "no power" message. I took the dual monitors and the laptop in to get assistance just to make sure it wasn't the laptop which I JUST purchased from them and was told I had to pay $40.00 for them to help me. Long story short, I was told that what I paid for only covered things such as the laptop not working, damaged etc. and even then, if it had to be sent out, it could take weeks to get it back. The technician still tried to help but his attitude said he didn't want to. Then he suggested that I purchase a power block with at least 40 watts, I purchased a power block at 60 watts and still have no resolution. I'm considering cancelling, it's just not worth it if I can't get simple assistance.

We have been to the Geek squad 2x in the past 2 months and both times our problem was solved quickly and efficiently!

Geek squad is worth their weight in gold. They are a necessary addition for everyone above the age of 14.

I feel more comfortable Knowing that I have this protection whenever I need it

The protection plans always seem to help us out when we need them

Best peace of mind that I could buy. Highly recommend purchasing this option on a electronic device.

The team is helpful and responsive. THis is a must add-on if purchasing electronics!

We have bought the service for 4 different products. Two of which we have needed the benefits of. Best service of Best Buy.

Always gotta get the protection. Worth the safety of the protection and I trust Bestbuy with everything.

Have always had Geek squad protection. They are very helpful.

Just got regular insurance for my sons computer. It came in handy when my kid messed it up. It was a pretty smart purchase