Customer Ratings & Reviews

Love the piece of mind to get the item replaced. Has always been an awesome service and I always purchase.

always helpful to have geek squad protection. hopefully we don't need them. if we do, hopefully we remember to use their service.

very good I can't complain the price was perfect I will buy more

My mind is at peace knowing that should I ever need to use this protection in the allotted time it is there

This purchase has paid off, I am happy with the customer service. The appointments service is effective.

Got a years worth of coverage for my laptop. I wish I would of gotten more than a years worth of coverage which is my fault not geek squad.

It is a great option to buy because it will protect your first computer!

Great pertection and great service they will help and repair any problems or issues you have

Buy it for the peace of mind, especially when making a bigger purchase like a laptop.

Geek squad is so helpful and friendly staff. They do service fast and easy. Better to take service which saves lot of money

Don't know yet about total performance, still observing performance in all types of cooking. . So far so good; Will be glad to file another review.

I'm happy to have purchased this insurance because accidents due occur

It's always good to have a protection plan in place because you never know what will happen I am glad I purchased it

I brought in a 1-month old Surface Book to Best Buy to repair a hairline crack in the screen. I have no idea what caused the crack - I didn't drop it or abuse the computer in any way. I initially thought it was fortunate that I had paid the extra money for the protection plan. Before going to Best Buy with my computer, I chatted with an agent on the website so that I could know what to do/expect. I was told that the repair would be in the store and only take an hour. At the store, it was a much different story. I had to drop off the computer so that it could be sent out for repair, and they estimated it would take up to 2 weeks (!!!) to get fixed and sent back. This is a major inconvenience - the computer is for my daughter and she was about to leave for her freshman year of college, 4 hours away. It's been a little over 2 weeks now, and the computer is still waiting to be repaired. Apparently parts had to be ordered and they still haven't arrived to the repair center. I called to check in on how much longer it would take, and they cannot give me even a ballpark estimate. They will not offer a loaner for my daughter in the meantime, so she is out of luck and we are at their mercy. Do not spend the extra money to purchase the protection plan. And given the lousy customer service we've received so far (inaccurate info from the Chat agent, inaccurate info when dropping it off for repair, and no information today when I called), I can honestly say that I will never make another purchase from Best Buy after this. The crack in the screen was not ideal, but the computer still worked, and we are now fervently wishing that we never dropped it off to get it fixed. (Hindsight is always 20/20.)

Wouldn't live with out this. Best thing money can buy. I definitely would recommend. It saves a lot of frustration and taking a computer in for work.

I would highly recommend this just in case something happens to your device. Accidents do happen.

I started working from home due to the pandemic, and I have a toddler. It was easy to justify the protection plan.

always good to have additional protection, used 2 times.

Love geek squad . Fortunately have not had to use it for my computer yet , but knowing I’m covered is great

Always get protection for my electronics never know when something happend