Customer Ratings & Reviews

I love best buy it's always awesome shopping with excellent customer service with great deals.

I have peace of mind knowing that my computer is covered for two years. Worth protecting my investment.

Purchased for grandchild who loves it. Easy to hook up and use. I would recommend it to anyone.

I’ve always had great service without any issues when I’ve had to use GEEK Squad Protection plans.

Normal laptop protective warranty. Nothing specially good or bad. Cost was a little high but this is one you can nothing about. Total replacement for 2 years.

Everyone should purchase the 2-Year Accidental Geek Squad Protection, I can not live without it.

Perfect assistance Llllllllllllllllllllllllllllllll

I got this policy for my sons laptop and it’s always easy to use and the geek squad are efficient

Nice to have protection. Peace of mind. Decent price

Must have protection you never know what will happen and Best Buy is always there to help

I have had the geek squad help in the past with items, and they have always come through and helped greatly

This totally gives me peace of mind knowing that my laptop is safe from any accidents.

the gent did the connection and mounted the TV and also the speakers. He did a professional job. thanks/

Normally expecting better than average quality from Asus, it seems laptops are the exception. As a previous owner of a fairly large computer company I sold many Asus products and they sold for a premium due to the quality in workmanship and manufacture consistency. This open box Asus Q524auk has been constant problems from the moment I took it out of the box. All ports on the left side never have worked- 2 USB, Card reader, audio. The so called USB type C is just a USB 3.0 in type C port shape. Also it is a poor design and absolutely will not hold a USB type-c connector. Of the 2 USB 3.0 ports on the Right side, only one maintans a sustaned connection and runs at full 3.0 speeds. The other 3.0 port power cycles every 3-6 min and rarely connects at 3.0 speeds. The backlit keyboard has gotten dimmer and dimmer to where 75% of the keys are hardly illuminated. The BIOS resets to factory default about every 4th time it gets restarted. On mine (open box) the bottom panel fell off right away and three ribbon cables and two pieces of broken cable connectors that had been soldered to the Motherboard fell out, as well.only one screw was holding the battery in place. I bought it in January 2018 and as of March, it had quit working completely.

The people that helped me were always really nice and well-informed, definitely worth the investment

I had this laptop sense April and I Love it. Best Buy I will always buy from.

Search for a review because I have not had to use my protection plan but hopefully when the time comes they will pull through for me

The Geek Squad has been very helpful when dealing with my disfunctional laptop. I really appreciated their prompt and friendly help.

Overall a little pricey, I’ve used my geek squad warranty for a previous purchase and I was happy with the service. Hopefully won’t need to use it with this purchase however better safe than sorry.

Knowledgeable staff who is always looking to help with tech needs.