Customer Ratings & Reviews

Within weeks of getting my new ($1000 + $300 for GS coverage) laptop, it began to shut down by itself. The first time I took it in, it didn't do it for the Geek Squad agent and he suggested maybe could need a BIOS update (on a brand-new computer!) The second time, it did it to the agent within minutes of turning on. It also got hot. He took it to send back for repairs in August. In early Oct, the online status updated to say to call Geek Squad. I called and the agent couldn't figure out why they wanted me to call and said the part (couldn't tell me which part) was in and I should have it in a week or two. Haven't seen or heard of it since and no one at Geek Squad on additional calls could figure out what the issue is, why the status said to call, or when I am going to get a working computer back. He said the "go to the store you turned it in to" and ask them! With 5,000 new COVID cases a day here, I shouldn't have to go stand in line at the store to get an answer and a working computer back! I've now been on hold for 30 minutes and counting and have yet to talk to a live person at the store.

Love having someone with knowledge helping me if needed

Plan in the lap top seems sufficient for what we needed

The agent mount my tv quickly and explain everything to me about what he was doing.

We never had to use it but glad to know we were protected

Always good have have protection for your electronics.

You never know when you might need this . My son can use his laptop with ease .

Always a smart investment for all electronics. A must buy.

Can never go wrong with an extra care for these products

Glad we purchased this but hope we never have to use it!

Great service for the cost, 3 years of coverage low price

I always cover my electronic items just makes good sense.

They always provide quality service. We love knowing our items have this protection.

Great prices on the , Greek squad . It I a great dile

Haven't had to use it yet but for other people it is a great thing to have

The wait from them is not too long to get your problem solve.

The agent offered their services which is great to purchase.

A relief to know things are covered should the unexpected happen.

It is a great plan for protection. Also, they can be used for multiple devices.

Love my new computer (laptop) it was a great investment and purchase.