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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11907 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 406 Showing 8,101-8,120 of 11,907 reviews
  • Rated 5 out of 5 stars

    Geek Squad is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Geek Squad because if something get broken, they will replace it for free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal for future need. Won't need to go anywhere else for service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and product. I enjoy shopping at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very grateful for this extra bonus. Gives me peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When ever I need a little help these folks are always there to make things happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Without it I wouldn't know what to do. It really help me out and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can never to careful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not needed to use this yet, but I know that it is there when ill need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geekeeeee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Services. Fast and great services!!!!!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very slow, laptop never repaired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my laptop after over 30 days of "repair". Called after over a month of wondering where my laptop was and was told it was repaired. Around a week later I received a text message( not an Email) saying my item needed to be replaced and to set up a consultation. Turns out my laptop was Never repaired and I was lied to. Day I submitted Laptop(HP ENVY X360) for replacement 9-3-2020. Day I finally received a replacement 10-23-2020. Warranty does not carryover to a new laptop. I paid a nice price for the 3 year warranty and to hear I needed to repurchase when my laptop was replaced was terrible. Do not purchase Geek quad warranty. Go to a local computer shop or reach out to your brand warranty instead.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time out of your day to share your thoughts with us. I apologize for the disappointment as this is not the level of service we aim to provide our customers. We appreciate the feedback and will utilize it as best we can. If you have any further questions or concerns, please let us know.

  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone has accidents and with geek squad and Beat Buy cant go wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone has accidents and with geek squad and Beat Buy cant go wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    haven't had to use

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used yet. Hopefully I will not have to but I have peace of mind if I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would Purchase again. Great value compared to the other products I looked at.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would Purchase again. Great value compared to the other products I looked at.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KJdealfinder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please, always protect your product always! I will!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gotta have this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When your teenager gets new tech, this is absolutely what you need to have!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im very happy and relax because i know my laptop is safe and protect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love qeek squad !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is lifesaver….. I would recommend it to all…. ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have if you have kids. You never know what could happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Penny saved is a Penny earned.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the warranty for the best value. Love Best Buy

    I would recommend this to a friend