Customer Ratings & Reviews

Much professionalism when using the geek squad! So helpful

So amazing to have great protection on my device ! love it

Not used yet,but if i do.No Worries if I do.Go Geek Squad

Warranty is a must. Always get warranty on quality products.

All the agents that assisted me was great. I have no complaints

2-Year Accidental Geek Squad Protection Is great for peace of mind and great price.

Agent helped me with my security protection on a device

Great protection plan, especially if you are clumsy like me.

Great service money well spent the lead time is very manageable.

The keyboard on my son's laptop quit working. it was under a two-year service coverage. We took it in. They had to send it off. At first we were told it needed a new part and it was in stock. Then we were told they were waiting on a part and it would be a week. Then we were told if it was not repaired within 30 days of when it arrived we would get a replacement. Then I got a text message today saying we were approved for a replace and to schedule a consult with a link to the site. It was not clear where to go to schedule a consult, so I went to chat. Told the rep what I needed. We got disconnected. Tried again. The rep had my email address and asked for the repair order number. I could not believe that information would not show up on my account. Asked to have someone call. He gave me a number to call. I called. I was told that there was accidental damage to the laptop and it could not be repaired. He could not give me any additional information. I had to talk to the store. He gave me a number and when I called it, I ended back at the same place I had just talked to. This guy was actually trying to help me in my frustration. But the bottom line was, I had to go to the store and he would have to schedule a time. My son decided to go there after work since we live 30 mins away from the store and he works 5 minutes away. They could not tell him anything because their system was down. I sure hope that Geek Squad did not damage the laptop beyond repair while they were supposed to be repairing it.

always a wise investment. has saved my butt many times over

It’s good to add extra protection for anything expensive

Always prompt, respectful and nice. I'd like to see additional warranties transfer to new computers.

Can’t go wrong with geek squad! They are always phenomenal!

The best laptop, The computer is affordable. I recommend the computer for students. Good price.

I have not had to use this yet but I have heard good things

I really like how I can get it fix anytime something happens to it

Needed to purchase w grandchildren will be using it MAYBE too:)

I always get protection on electronics especially for children

I had an issue with my computer and geeksquad was there and helped me with no problems