Customer Ratings & Reviews

i love my protection plan. i love the fact that i have security on my purchases

Its really good insurance protection and it wasn't to expensive so that made it better for my budget

I haven't had to use the protection plan as of yet. But I'm glad to have it.

Helped a bunch no questions asked! Highly recommended

I am not worried knowing the Geek Squad is available!!

I always use geek squad protection for all my devices

The warranty makes life so much easier wth this plan.

Excellent service and definitely a must have when buying any items from Best Buy...

We purchased the warranty for 3yrs, if anything goes wrong.

Great customer service!! I am very please with their work.

I always get the feel squad warranty, highly recommend

Great protection on all my electronic needs! Recommend always getting this protection!

Title says it all. I turned in my laptop for a quarterly check up on December 3rd, 2020 at which point the realized that my warranty would cover the battery and motherboard. It is now December 28th, 2020, and that the last update from Best Buy says that it has been assigned to an agent over 5 days ago. I completely understand that due to the holidays and the coronavirus that services may be delayed, but the Geek Squad member at the Smyrna, GA location said I should have it within two weeks. If you want service which does NOT inform you of the status of the repair or provide any timeline and agenda in getting your device repaired, look no further than your very own Geek Squad. I have called Geek Squad’s customer service line to investigate this, but all the individual could say was that it was assigned to an agent. I use this laptop for work reasons, and I have been using someone else’s for the time being. The lack of communication from Geek Squad and the absence of my laptop has affected my work performance, and to say that I am frustrated about this service is an understatement. If I knew that it would take over a month to repair with exceptional lack of communication, I would’ve risked the longevity of the parts and paid the manufacturer of my computer for the repairs. Terrible service, and the Geek Squad team HAS to do a better job on this.

Great buy very satisfied with product no complaints

If your device needs to go out for repair, refuse! You may wait weeks before hearing anything. The auto repair status is basically about shipping. And when something about the repair does happen, they don't update it. And don't expect any real repair agent to talk with you. Sadly, after hours of automation and waiting, you will get a friendly person on the phone, but they know nothing different from what you see online. The horrible lack of communication is one of the worse I've ever encountered. No way to escalate. No way to talk to someone who actually knows anything about your specific repair. Hopefully we will hear about our repair soon. And once we get our device back, I will let the local manager know and demand a full refund. And I might never buy another product from Best Buy. Really sad, I used to love Best Buy. Those days are gone.

We love this software! Have renewed it for the past 3 years!

It works. its perfect. stop thinking. just buy it!

It works. its perfect. stop thinking. just buy it!

It works. its perfect. stop thinking. just buy it!

It works. its perfect. stop thinking. just buy it!