Customer Ratings & Reviews

Always great to stay safe and get coverage just in case.

I have had very positive experiences with Geek Squad! I will not go without them!

No matter what happens we know that our computers are protected at all times.

Great product when you buy a laptop for a young person.

Can’t complain, I choose Best Buy because of geek squad

Great customer services and are very friendly/ helpful

I will never buy anything but an HP - this computer is used daily , and I just love it.

This is great! We highly recommend it! You can’t go wrong

I have had both good and bad experiences with the Geek Squad. The level of service you receive greatly depends on getting connected to the right person on the phone or with the right agent in person. The good ones are very good and very helpful.

Its a must for your equipment. Very reliable and trust

Did not need to use but glad i purchased jist in case.

I trust Best Buy Geek Squad!Plus they`re always friendly!

3 yr accidental coverage is essential for me since I travel often with a laptop.

Always get warranty. Professional! Easy vto work with.

I hear they do great work.. Hopefully I don't need to use this, but I'm glad to have it.

I purchased this protection plan for an expansive laptop I purchased to do video and audio editing on for work. After one of the hinges on the laptop broke 9 months after buying it I brought it to my local store and they sent it away to be fixed telling me it would take 2-4 weeks to do so. It has now been over a month of me being hamstrung and less productive due to having to use me wife's inferior computer because they still haven't fixed my computer. I've called the national number 5 times in the last 2 weeks and every time the associate has no more information than I can get in the tracking repair link. Repeated notes they have put in for a tech to call me and explain what is going on with my laptop and what's taking so long have gone unanswered and it's impossible to call my local Geek Squad to see what they can do because every call goes to the national hotline. I've been buying my electronics including phones, TV's and computers from Best Buy for over 15 years but after the experience I've had with this, it may be time to move on to someone else!!

The agents have corrected multiple small problems.

If you are buying high dollar electronics you need this.

Geek Squad indicated $0 value for exchange or upgrade; have not used 3-year protection since speed and response time are in the normal range for this device...no real value after 6 weeks.

3 / Year Accidental Geek Squad Protection