Customer Ratings & Reviews

The person instore and online help were always great.

For what it’s suppose to cover the little extra money is worth it

Like not having to worry about who can help service the computer.

I will always add protection on all my items. It is amazing

This service was more valuable then the computer I bought it for.

Geek squad protection goes above and beyond normal protection.

This is a good plan to have for a laptop. I like the amount of coverage.

I always get these and they always end up paying for themselves

They help me set up my virus protection plan with no problems

I love everything about this laptop for business and personal use, especially speed, storage and lighted keyboard!

I haven’t use this service yet but I heard is good and is a good deal.

good to have in case bad things happen take in have geeks take a look

Worth the extra cost. Full replacement and covers just about everything.

1-Year Accidental Geek Squad Protection is important for my new laptop.

I’ve had great luck with Geek Squad protection. It is a good value.

Purchased for peace of mind as I am prone to accidents

Really happy to have that extra level of protection, although I wish they would have more options for the years you can purchase it. Preferably a monthly payment.

Purchased 3 year Geek Squad Plan with accident protection on 2/25/2019 with an online purchase in store pick up of a laptop. The computer was dropped once by my son which was a bottom case only replacement and a hard drive replacement. That was one repair. The other repair was a replacement of failed hard drive. Then was sent an email the plan was cancelled by Best Buy as the use of the plan exceeded the benefit amount. 6 months left on the plan!! At the time of purchase, the terms and conditions said if the entire computer needed replaced the plan would end. It never said after 2 repairs, much less 2 times of a hard drive! I was never provided a written copy of the terms and conditions being that it was an online purchase, but I had read it all prior to purchase! I trusted Best Buy when obviously I should not have!! Now, magically, no one can provide a copy of the terms and conditions and when trying to access it online for the date I purchased, it just won't open! I truly think this is a bait and switch sales tactic! If it's honest, where is the terms and conditions to back up their claim? Is this even legal?

it is super important to buy something to protect your computer

It's nice knowing that in an emergency they have my back every time.