Customer Ratings & Reviews

I purchased this lap top to use at school and work. So far so good!

The geek squad staff is great and was accessible and terrific to deal with

Was very happy to purchase this service. They were very helpful in store.

I got this on my laptop. Only after I had called about a question did I find out that this is not coverage for 2 years. Its only coverage for the amount that you paid. So if for example the battery dies and i asked them to fix it. Then something else were to happen after if it came to more than the amount it would not cover everything. When I bought it I was told it covered everything including accidents. I was never told there was a dollar amount attached to it.

Needed it for school and it pretty much worked only for that.

We haven’t had to use it but when/if we do I hope it’s worth it.

Best Buy customer service is lousy!! You can't speak to anyone at the store, it routes you to another country. No two people tell you the same story. I was concerned about the return policy and the customer rep. told me that I had a year to return the product for any reason. I was like WOW really? This doesn't sound right. Can you show me in my contract where it states that this is the case? She hung up on me. Called again and got someone different who couldn't even answer my questions. Totally clueless:(

Can't really say to much about the protection yet. Hasn't had to use it

Bought this for a computer that will be used by a college kid

I have had to use it only once so far. They resolved my issue quickly

For those on the go. Break it, drown it, smash it... fixed, replaced

I purchase a new Dell laptop and 3 year extended warranty in 11/2020. The hard drive died yesterday. I took made an appointment and took it into Geek Squad yesterday. The guy check it out and basically said, "Yeah, something bad is wrong with this." It's clear that that the hard drive is a goner. He then told me that they're going to have to ship my laptop off to someplace in Kentucky for further evaluation and that it's going to take 4 to 6 WEEKS before we'll know what the diagnosis is. I literally thought the guy was joking. I should have taken my laptop back right then but I didn't. What's the point in buying a 3 year warranty when it takes up to 6 weeks to get a laptop diagnosed. In the meantime, I'm going to have to buy a new laptop because I am a small business owner and cannot be without my computer. What's the point in purchasing a $350 warranty if it takes 4 to 6 weeks just to have my computer diagnosed -- which forces me to purchase a new laptop in the meantime? It's obvious that the hard drive is fried so they should have given me a credit for the amount of the original computer purchase (about $1,400) and allowed me to purchase a new one. I will NEVER purchase an extended warranty from Best Buy again. If we lived, perhaps, in some third world country, I could understand it. This is the most atrocious service I have every experience.

Good thing to have. Accidents happen... to me all the time.

It's good to purchase insurance for my laptop for protection purposes

Helps for college student on a budget of something happens can be fixed

It helps to have a place to go to have your electric stuff fixed.

Super plan that works super easy just go to the store and get ut fix

Utilized the support several times and each time the problem was solved

always good to have protection program especially if you have kids

I never got to use my one year protection and now I regret it