Customer Ratings & Reviews

Can't really fairly comment as I haven't had to use it and actually we were refunded our money due to not thinking it was worth the amount. If you really need the support or damage your stuff, it could be valuable.

The first time the laptop was taken in, they said it wasn’t covered. We had to go home and find our paperwork, then they said oh yeah.

They were very helpful. Got my computer working again.

I had bought protection for my previous laptop as well and they took a month to check what was wrong with my laptop. They just ended up saying I need a new laptop. It was worth it though to put for the protection.

You have no choice but buy the warrenty and pray nothing happens, because Geek squad takes forever to fix anything and you do not get a loaner.

The geek squad helped me choose the best for my needs

I haven’t had to use yet but I like the peace of mind.

Fairly decent for schoolwork laggy on literally everything else. After almost 2 years it completely stopped working.

I couldn’t install office on this computer . I’m not going to give it bad reviews maybe I just couldn’t

The computer died and we purchased the extended warranty and they REFUSE to fix it I use to buy a lot from Best Buy but not going to anymore if I could give 0 stars I would

Always get. I tend to break things by accident. Have fun

We took our Lenovo Yoga 730 in to have the screen repaired as it was flickering on and off and sometimes not working at all. It took quite a while to repair but that's understandable because of the pandemic. The laptop was repaired and seemed to work fine. about 6 months later the screen flickered a couple times when powering on then worked ok. Just last week (10 months after repair) the screen will no longer turn on. Took to Geek Squad today to ask them to cover and we were told repairs are only guaranteed for 30 days. What's the point in buying the service and having something repaired? If a company doesn't back their work for more than 30 days it's pointless and a scam. Best Buy and Geek Squad should back their services more than a month.

Took a computer in to have it fixed the case broke the only thing I don't like is they don't fix it in store most things get sent out and it takes weeks. But it is better to have it fixed then have to buy a new one.

always ready to get your issue resolved and on time

Little on the pricey side compared to buying with them directly or procetion that amazon offers when you buy products.

Laptop to be used to support travel photography. Less than a month after purchase screen connection is failing. With one week until travel, staff said with a smile, could not help and need minimum of two weeks. Suggested I buy second computer for trip. After years of buying computers (about 8) from Best Buy, service may force me to use another vendor instead.

Fortunately, I haven't had to use this service for my laptop. It'd be nice to get my money back once my term is over & the service is not used. I feel like it was a wasted expense.

While we really loved the HP ENVY Laptop for the first 4 months (that we purchased with this Service ), in the 4th month after purchase, while primarily using it at a desk, not even traveling with it, an error message indicated a Hardware/Fan Issue. Since stores were closed due to Covid19, we called Tech Support who troubleshooted to verify a Hardware problem. We were told tjhat we had to wait for a store to open to bring it in for Service... which really sucked by the way, but we understand it's not their fault they had to close their stores. When we did get an appointment the week stores reopened, we were told we would they would have to ship it to HP for repair, indicating we would not have a CPTR for 5-6 weeks??? Unreasonable... We asked for them to refund the purchase amount and we would apply it to a new computer right then and there. They were not willing to do that. Instead they told us we needed to BUY at FULL PRICE a New Computer, and Return that New Computer when Our Hardware Failed Computer returned??? NOT THE SERVICE WE EXPECTED WHEN WE BOUGHT EVERY WARRANTY AND TECH SERVICE THEY WANTED TO SELL US IN THE ORIGINAL PURCHASE... But we had no choice.

While we really loved the HP ENVY Laptop for the first 4 months (that we purchased with this Service ), in the 4th month after purchase, while primarily using it at a desk, not even traveling with it, an error message indicated a Hardware/Fan Issue. Since stores were closed due to Covid19, we called Tech Support who troubleshooted to verify a Hardware problem. We were told tjhat we had to wait for a store to open to bring it in for Service... which really sucked by the way, but we understand it's not their fault they had to close their stores. When we did get an appointment the week stores reopened, we were told we would they would have to ship it to HP for repair, indicating we would not have a CPTR for 5-6 weeks??? Unreasonable... We asked for them to refund the purchase amount and we would apply it to a new computer right then and there. They were not willing to do that. Instead they told us we needed to BUY at FULL PRICE a New Computer, and Return that New Computer when Our Hardware Failed Computer returned??? NOT THE SERVICE WE EXPECTED WHEN WE BOUGHT EVERY WARRANTY AND TECH SERVICE THEY WANTED TO SELL US IN THE ORIGINAL PURCHASE... But we had no choice.

Very professional, werent able to fix the first laptop but got me my money back to buy another as store credit which was better than losing the money considering the laptop was only used 2 months.