Customer Ratings & Reviews

We were disappointed to find out it didn't cover a lot of things. You have to pay a diagnostic fee to see what is wrong and if it is covered. Even if it IS something that falls under the protection plan, you still have to pay for the diagnostics. Sad! Did a good and quick job with repairs, but wouldn't spend the extra money on this again. I could buy a brand new computer for the cost of the plan plus the diagnostics. Maybe if it was a more expensive unit, it would be different.

I've yet to have to use any of their accidental protection plans. I hope and pray it lives up to its bargain if I have to use it. Time is almost up - but one never knows when one will need it.

I haven't use it. Just to protect my son's laptop.

Have not used the Accidental Protection. Needed Geek Squad assistance once since buying the Protection Plan; but the assistance needed was not covered by the Plan. The Plan has not benefitted me to date.

Have not used protection but can be used when needed.

Bestbuy has the best warranty, I always purchase a warranty for a piece of mind, it's simply just worth it, they'll replace if something happens directly. You don't have to contact the manufacturer.

A little expensive, but necessary as electronics don't seem to last.

If anything this is convenient, however the price seems very high for a service that take a ridiculously long time unless it’s something like a charger replacement and even then it’s an annoying process

My laptop was damaged but they couldn’t fix it. So I got a gift card to buy another one

When I called about support just for the Sound not working they were not able to fix it. But when I brought it into the store they fixed very easily. The tech support over the phone it seems needs more training

I’m store the employees are top notch but having to send out to the facility for fixes definitely not !

I dropped my laptop off at my local Best Buy location after I had dropped my device for a simple screen replacement. At the time, I was told that my device would be repaired and returned to me within 10 days. This was not the case however. One month after dropping off my laptop at Geek Squad repair services and many frustrating phone calls, I was told that my device was not able to be repaired. Best Buy provided me with a new laptop to replace my previous laptop but told me that my warranty was then voided and told me that if I wanted a new warranty, then I would have to purchase one at full price. Overall, this was a frustrating experience given that my device needed only a simple screen replacement. I would not recommend this service to others.

It is worth it to have just in case accident happen

I got this just in case I have any problems I cannot figure out myself.

I got this just in case I have any problems I cannot figure out myself.

Haven't used the service yet, will update the review once I do.

It’s alright but I purchased this warranty for a laptop I wasn’t allowed to return. So it was money wasted.

Horrible!!!!!! I never opened until it was too late to return and when I did it wouldn’t keep a charge’ I then took it back to BEST BUY and they made like the battery was good’ I then decided to use it and plugged it in to charge once again cause even when it’s completely off the battery doesn’t keep charge! This time I plugged it in for almost 5 hrs and it never charged up! I hate that I brought it from Best Buy I always had trouble out of their laptops but I listened to my Nephew and brought it and I regret it!!!!

The GEEK Squad was not very helpful in helping me reconnect my HP laptop with my HP printer. The first person could not help, and they connected me to someone else. Even though I purchased the protection they wanted to charge Another $39,00 to help me connect.

Don’t get me wrong, I always appreciate a warranty in case something happens. I have typically always purchased a Geek Squad warranty in the past & been happy. It’s just for some reason this time, I have had to return my laptop twice in a row after turning it in gor original repair in July 19, 2022. Both times it came back with a different issue that I didn’t have before and I have to send it back. It is now September. So frustrating!! Not happy!