Customer Ratings & Reviews

Definitely a must if you buying expensive tech and have children. Having to pay full price all over again because you didn't get a warranty isn't a lesson you want to learn the hard way.

I took in my Mac M1 to try and get some drivers for my printer that I had purchased for my wife and the members who helped me had no idea what do. I was very disappointed

I had a computer issue and the man that helped me seemed to be confused and had to ask questions from other employees, then I had to leave my computer with them and my box that I left with them with my computer in it was thrown away when I returned to pick it up, not to mention they had my computer for like over 2 months. I had to go into the store and ask about my computer as it had been so long and they checked in the back and my computer was ready, but no one had ever called me to tell me and I had to miss out on a school term since I had no computer.

I always get the protection, but rarely need it. it is always piece of mind knowing my device can/will be fixed if it is damaged in the final hour of a warranty.

I took my laptop in to have the info backed up on a flash drive and they lost my computer! Now they say they won't replace it.

I bought this to support the HP laptop we just purchased. I normally don't buy extended warranties, but laptops are fragile creatures so I felt it was a good investment. I won't really be able to evaluate the purchase until/unless I make a claim.

I have not had to use the Geek Squad or the protection yet so I can't really speak on this. But I have not had an issue with my purchase so I guess that is a good thing.

Good for the price screen could be a little bigger overall good value for price

Haven't used it yet. It's insurance, for what I consider a likely problem.

Don’t use geek squad much but I hope they are dependable ! See them driving all the time

Geek Squad coverage is completely worth it to protect your devices. On this purchase, however, I returned the device and can’t figure out how to get a refund on the protection.

I purchased the extra protection to go with my son's new computer. Thankfully, we did not need to utilize the service. It was comforting to know if something should go wrong, we had a back up plan.

Geek Squad always tries to help with any problems, but it is a little tuff communicating what is needed with this crazy “year of the virus”.

I find that for the most part having an extended warranty is a good thing. You pay extra upfront but in the long run it saves you money on repairs. If they need to send it out it takes forever to get it back sometimes, that the drawback.

I purchased this service and have never used it. There are no instructions. I guess if I need assistance I have to take my computer down to the store which means standing in line. That just is not productive for me. It really has been a total waste of money!!!

Never had to use the service so not sure if it was worth the purchase.

Never had to use the service so not sure if it was worth the purchase.

I hadI have very specific with Cheeks for Art in the pan how when my son was ready to use his issue with his warranty want to hear the fire so I never got a chance he would probably be for

Dropped computer on power button and didnt want to start anymore. Dropped off computer on 5/30 and was told it would take around 2 weeks to repair. On the tracking status is showed computer did not get to repair center until 6/11 where the part was ordered. Computer needed an agent to be assigned for repair on 6/13. And no status since then. No idea when I will get it back. Good thing I dont need it for work or otherwise I would be way more frustrated.

I used GS before on my laptop to get repairs done to the screen. When I received my laptop I noticed the speakers(HarmonKardon) weren't no where near comparable then when I sent them out.