Customer Ratings & Reviews

They replaced a laptop that I had protection on, but they were unable to repair it.

So far so good, will need to wait a few more years to see if this service is worth it. One possible issue is that the will have your computer for a few weeks while they repair it

Was bery friendly amd explained everything clearly. However i had 2 pay a 1 time fee of 199$because they said it was a software issue. Which is NOT covered under 3 yr protection plan

Haven’t had to use them yet so I can’t give a review right now. We used them in the past but wasn’t really happy with the outcome & don’t feel it was helpful.

The laptop was working really well until last week out of nowhere the hinge came off. I’ve never drop it. Only used it for school work. Don’t buy this product.

Not too sure yet how i feel about purchasing this protection plan. I do have rest of mind knowing that my equipment is protected but I hope it's worth the 300 i spent on two years.

Best Buy shipped this item in an oversized box with no packing material…

Purchased for my laptop. The in-store Geek Squad folks are nice enough, you can set an appointment, they will attempt to repair in store first which can be a fast turn around if your issue is fixable. If not, they send it off to a repair center...this is where it falls apart...I brought mine in for a bad microphone on my laptop and it is a 2 month turn around. The in store group said "HP used a low quality microphone that does not pickup human voices, only high pitched clicks and claps, and this is not a defect, just an engineering design flaw on HP's part". If we send it off, you will likely get the same answer and not a repair since HP used a poor quality microphone. If you are hard on your items and break them then this might be for you, but this was a waste of $350.00 for me to have purchased this. I am still going to send it off but will not have a work laptop for 2 months as result which is a big deal given what I do for work. Should have bought a MacBook.

I haven’t used geek squad because I tried to reach out and they said they couldn’t help me and now we are in quarantine and I don’t know what to do because my protection is running out soon

I would not recommend using Geek Squad for electronic repairs. I paid extra for the protection plan and when I eventually had to use it, it was a nightmare. They kept my computer for over a month (though I was told it would take no more than 2 weeks total), could never get a straight answer from anyone on the status of my computer, and eventually ended up having to spend an hour on the phone with customer service to get them to give me an authorization code so that I could just get an exchange. It seemed like every time I talked to anyone in customer service they were just making up stories as to what was going on with my computer. I'll never pay for this service again.

Best Buy is to busy and crowed to get the help you need. You will spend an hour in there just waiting to get help from a associate.

I dropped my computer off for repair and it took a week to even ship to the repair facility. I have been trying to get an update after it was supposed to have been returned and no one can provide me an update. I have spent hours on with customer service and they claim that they can only escalate and it takes days to get a response...no one can call Geek Squad city for an update. We now have been without our computer for 4 weeks. I wish I did not purchase this and used a local vendor for repairs.

It took me 30 days, numerous phone calls, and much consternation to use this "Service". Softdrink was spilled on the keyboard and boom, no more laptop. The first person I talked to told me that because of COVID, they were not servicing Chromebooks, just "real" laptops. My experience went down from there. 30 days without the laptop top, uh, pretend? computer that is/was used for school. Extremely poor customer service.

I purchased this as an insurance against any accidents to my lap top while I travel. After 2 years your computer probably is outdated but renewing may be ok if the value is in it still.

Had trouble returning an item to exchange for another one.

Don't do it guys. This warranty isn't worth it. They make it seem like they'll cover just about anything but they absolutely won't. I got a gash in the shell of my laptop so I took it into Best Buy and they sent it to the warranty company only for it to get sent back to me with a paper saying it's not covered. They had my laptop for almost two weeks only to not fix it. BestBuy accepted the laptop knowing what the problem was and they still sent it off to this company telling us it would be covered. Both of these companies wasted my time. Apparently they don't cover what they call cosmetic damage even though this scratch is actually a gash into my laptop shell. I won't be buying any warranties from BestBuy in the future now that I've realized they are just a con for more money.

I haven't used the warranty yet so I am not sure how quickly I will be assisted.

Needed it, but didn't want it. This crud costs as much as a refurbished one, I'd say. I mean, jeez. What's the point?! I don't remember how much exactly. But I do remember it being more than HALF of the product I was buying!

They were ok not sure what I was expecting wanted them to be able to do more

Absolutely dissatisfied. Horrible service; I bought a $1200 laptop and when opened later found out it was dented. Contacted geeksquad to see if they can replace it or fix it for me and they said they couldn’t do anything for me.