Customer Ratings & Reviews

I was happy when I bay the laptop but just two week later after pass one year of warranty my computer start with problems

Have not used this service yet. Maybe will for internet issue.

According to other geek squad guys, it doesn’t cover what the one that sold it to us said. So I wouldn’t recommend it, based on that.

According to other geek squad guys, it doesn’t cover what the one that sold it to us said. So I wouldn’t recommend it, based on that.

Haven’t had to make use of it yet, but glad to have it in case of a problem

Bought this along with my $1600 surfacebook. Up front Best Buy will bend over backwards and promise you everything with this protection plan but when it comes to actually getting help they give you attitude, a hard time, and makes it seem like they don’t have time to help you. It’s like you have to beg for their time as if you didn’t just pay $200+ for the protection plan. NOT WORTH IT

Didnt work out for me. Damages on computer weee higher than the cost of inaurance

Waste of money! Had to make numerous long phone calls to get this refunded after 2 months! Finally when approved, had to go to the store to get the refund and the representative at the counter was extremely rude! Told me the insurance was used up because the cost was higher than the premium. I asked what if it had been repaired and he just shrugged his shoulders and told me there is a supply chain shortage, haven't you heard about all the ships waiting to off load their merchandise? There's a shortage so we can't help you. You're lucky we are giving your money back! Unbelievable! Where was this guy trained?

They did a good job with mounting my tv however when it came to my computers repairs they always find a way to not do anything to help or up charge you.

Dropped chromebook off at our local store for repair. We had it sent to a store near my daughters college for pickup once fixed. Only worked for a little while after and then was never able to turn on again. We were told we are now outside of warranty. Purchased 08/2018 and had a 2 yr accidental protection.

My experience with this protection was horrible. In the end, I just wrote my device off as a loss. DO NOT PURCHASE if you do not live near a Best Buy location and are positive it will not close. My nearest Best Buy location was about 2 hours away...but that one closed making the next closest location an almost 4 hour one-way trip. You MUST do repair drop-off in-person and, if they decide the device will not be repaired but exchanged for a store credit, you HAVE to return IN-PERSON to finialize thie credit..you can't do it on the phone, you can't do it via email, you can't do it online...even if you initially purchased the item online. Best Buy, please visit your policies in this matter. I've lost hours on the phone trying to work out a solution and now I've lost the price of my device and this extra protection.

We failed to get help when we had difficulty in installation of a software. I hope I do not have any problem if my computer malfunctions.

Hope we never need to use it but decided better to have it.

I bought the laptop on 4/25 . I returned it the next day on 4/26. As soon as I powered it on it ran really slow , and gave me the not responding message when trying to go on the internet . Nothing would load . That is ridiculous for it to be the first time I turned the laptop on. I would not recommended at all . The computer did not work . The restarting even took a while . Poorly made.

Geek Squad team at the Montrose, Oh store is ineffective, they lack knowledge in common sense setup for laptops. They had to re-do our TWO computers twice. They sent us home with a computer that we bought that had a damaged hard drive and they admitted they knew. After exchanging it for another one, they sent us home with a password on the device that kept the computer provisioned for the store demo. It was ridiculous the hours and meetings we had to have with them to get resolution. I won’t buy Geek Squad EVER again.

cancelled this as 2 years was going to cost me $189. that is almost the price I paid for the laptop. they will let you cancel but the refund took an entire 10 business days.

My credit card was just charged for $69.99 for this warranty. I did not give permission to renew or charge my credit card. This is not the first time I've gotten charges from the Geek Squad. I now have to dispute this charge with my credit card company.

I have used geek squad before in the past and they have done phenomenal work, only thing is I just bought a computer not too long ago and got the 2 year plan, yet it seems that the only proof I have is carrying the receipt around. I know I am going to lose it within 2 years, don't understand how they cannot seem to find it by using my best buy credit card I signed up for or have it attached to my account.

Always good to have help when you need it very friendly

Never used them, I think it's awful that as a Best Buy loyal rewards member that I would have to pay the amount of money to have them come out.