Customer Ratings & Reviews

Helps out just in case! Always nice to have protection!

Good products I have bought from best buy. I'll be back

Was not offered when I purchased product. Thankfully I was able to buy but it was pretty expensive. Like I said, needed for a product like this.

It is very difficult to get service through the plans sold by Best Buy. Some people may benefit from going into the store to drop a product off and then picking it up when it is is fixed. As for me, I would just as soon mail it in, a service that Best Buy offers but that I didn't know about during the ordeal of getting my laptop repaired, which took about a month. As for the repair itself, they did half of what I requested, the other half they didn't address at all, and now my camera switch doesn't work. One thing I learned after it was too late to return the plan is that even though I purchased my laptop at Best Buy, I could have bought a plan through HP. I mean, the moment you turn on a new computer you get lots of offers by HP to buy one of their plans. Oh well, I learned my lesson.

Plan is useful only if you have any repairs. I had a bad experience with the Geek squad technical team for one of my repairs.

If you’re tech savvy it’s not really needed. Only thing I’d say buy is warranty

Needed to replace my charger for my chrome book through my protection plan. I was on hold for 30mins Until I was able to talk to a rep at geek squad. Told him what I needed, He transferred me to another department, after talking to that department for 30mins he said he needed to transfer me back to geek squad. Was I hold for another 30mins just to have someone hang up on me. Didn’t get anything resolved.

I bought an ACER Chromebook. The chromebook was defective. I bought an ASUS Chromebook when I returned it. My insurance "that I paid for" should not have been used for something that was bad when I got it. They would not switch the policy to the ASUS. I don't like wasting money, and dealing with your store policies is a waste of both time and money.

Horrible. 3 or more weeks to repair. Sat in the box for a 2 months. Tried to charge and the charge port is bad. Didn’t bother to test before handing back to me. Trying to sell on eBay as they won’t refund my money for unit. Just an unpleasant experience and a promise that was barely kept. The more time wasted the less the item will be worth when eventually listed on eBay.

I've not yet gotten any value from this purchase , but it is "insurance" -- any pays of in the event of a problem. Hard to know whether insurance is over priced or not.

They couldn’t repair my crashed MacBook so I dropped the service

I haven't had to use it, and hopefully I never do but they generally seem to be pretty good about handling any customer service issues

Have never used a protection plan on a laptop so the verdict is out as to how geek squad would remedy a situation shall it arise.

Best Buy sells you their ridiculously priced warranties, and does little to nothing to assist you with your damaged product. I had such a fight with fixing my laptop, and then they credit you back the price of the laptop at the time, as opposed to replacing it with the same or similar equipment. So if the one you bought a month ago is now higher priced, you're out more money. What a cruddy warranty! Do better, Best Buy!

Too bad it doesn't cover my cracked TracFone screen. But great job on data transfer from my old fried PC,s hard drive.

Still waiting to see if someone is going to show me about the protection plan and go over the details with me

battery does not stay charged long and the coloring is a bit more reddish than photo companies computers are.

Haven't had to use it so I really can't say much about it. I don't usually get warranties but did this time.

Not the best protection plan, but it in theory should work.

Why did I pay out the nose for this protection if my laptop is to be misdiagnosed and I'm told I have to send it out for 4-6 weeks to be fixed. 4-6 weeks is an absolutely ridiculous timeframe, if I could go without my laptop that long then I wouldn't even bother getting fixed. Everyone is nice but 4-6 weeks is absurd especially when it is both less than 6 months old and I have purchased the extended warranty