Customer Ratings & Reviews

Purchased and never used. Not sure if it’s worth it or not to be honest. But can’t give 5 star because I’ve not used

When I originally got protection for my device it was indicated that "if anything happens" I would be available for the same device with no hassle. Nope. Device USB port went out and then the sound hardware all in first year of ownership, I'm told that the device has to be mailed off for review and to get all information off what I use as my primary work device. No loaner or anything. Waste of money.

I returned this with the laptop that quit on us it was a open-box so you get what you pay for rite. I chose total tech over repurchasing this & im glad i did. Sooooo many great benefits too with TT that this just doesn't even compare! Its a little pricy but pays for itself fast. Its still geek squad just with better service for us for a change !!

the agent completed the job with some directions ...

I purchased a $2000+ HP laptop with 3 year Geek Squad protection plan. My laptop was damaged around a year into the ownership. Best buy sent the laptop off for evaluation and a month later, i'm still waiting for either the laptop to be replaced or repaired (No communication). I work overseas so I had to spend another $2300 to purchase another as I cannot complete my work without a laptop. I expect a lot more out of the $350 i spent on the plan and the promises made during the purchase.

other than it makes upgrading anything expensive its not a bad thing to have

Typical extended warranty protection. I haven't had to use it yet but the peace of mind is always there

Good idea to get this. The insurance is worth it. We always get it.

Works just don't like the fee charged. protection is a good thing to have.

That said, the warranty was 2 years and looks pretty comprehensive. Hard to evaluate until / unless I actually make a claim.

I do not recommend this service. It's expensive and not sure that people are aware that Geek Squad sends out their repairs and one would have to do without their computer for 3 weeks or more, even for simple repairs. This is not acceptable. My suggestion is to find a good local computer repair shop and go with them. Plus you will be helping small businesses

This is the second time that I purchased this warranty only because I didn't feel safe not having a warranty at all. The first time I spilled some water on my laptop, geek squad fixed it free of charge. It came back with other problems though that weren't there before and I kept having to send it back and forth for almost 2 months! I finally got an employee to talk to a manager to just let me get a new laptop and I still didn't even get a full reimbursement and had to pay $200 for it.

Only giving a 3-star review because I haven't used Geek Squad. Hope I didn't jinx it.

got it as insurance. didn't need it. product was fine, and we took good care of it. so insurance is a gamble

My BestBuy profile shows that I have a support plan and that Secure Anywhere is included, but the antivirus does not show in my library when I try to download. I cannot get any help by phone or chat to resolve this problem.

I had my printer a little over one year., covered with a 4 year warranty . The printer malfunctioned . Returned to Best Buy , lost over 2-1/2 years of geek squad protection. Best Buy didn't have a replacement for my printer .

haven't used it yet but hopefully it is good since a lot of bad review about the service giving to customer.

In this situation couldn't fix my Chromebook that I purchased the service for without paying for more updates that cost more than the original order.. Usually I'd give Geek Squad a 5 star review, I guess it was just circumstances.

The warranty is too expensive. I purchased for a HP Laptop and decided to cacel it when I realized that HP had the same plan for a lot cheaper. I waited on the phone for roughly 40mins beforebI could even talk to someone to cancel it. I can only imagine how long I'd have to wait if I needed service. Notbworth the money, at all. However the rep was very nice and easy to work with.

I thought the price was a little steep. I'm hoping I won't need it the protection plan though.