Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11839 reviews
(11,839 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 3 out of 5 stars
Protection for my computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The protection plan gives me peace of mind while using and maintaining my new computer, but a bit pricey.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Dont buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it is not worth it id case you wont let your tablet fall
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Exchange computer and damage warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad referred me to the wrong place for an exchange or refund on my computer. Only had it 3 days it was damanged. Purchased the damage protection coverage. I had to purchase another computer because I really needed it for work. The original computer no one will accept it or exchange it and why couldn't I get a refund if I had a warranty and had to purchase another 1 because the store wouldn't exchange it
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 3 out of 5 stars
Not what I thought it was
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is only for if you break something I guess, not if you have questions or need tech support.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always a good thing to have especially with kids, mishaps happen to all of us.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Computer fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love geek squad use them all the time for computers and TVs and electronic device that I can’t work or that don’t work.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
They tried
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They really tried to help over several days, but were unable to fix the problem and blamed the problem on the computer. Called my IT friend that then fixed the problem in less than 15 minutes.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
maybe the second time will be a charm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i had a repair done on a laptop, and had to take it back a second time. this time they replaced the hard drive. maybe it will work this time.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Doubt I’ll Need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hope I get my money’s worth. I don’t expect a product to go wrong this quickly.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Good physical install, poor support.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble with the TV going black screen. The big help was call the manufacturer- disappointing
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase. Have kids that mess up and break things alot . So it was a good buy for me.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Piece of trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This piece of trash . Nov 5th, 2024 delivered. Yeash don’t work and we’re only on March 4th. 2025. Stopped working over a week and a half. Wasted money on Laptop and Geek Squad service. Can’t get money back for either service. Do not buy!!!!! Won’t turn on after Lenovo update!!!!
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Minimally useful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I have received no assistance from Geek Squad. I can't get anyone to respond to my requests for help.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Never used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really can give a review on them never use Geek Squad for my computer.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Could definitely improve
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes pleasant to work with and always hard to schedule an appointment. Quality of service is meh
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The workers did not explain this well and when I've contact them before they were not helpful at all.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only time will tell. Have nit had to use this yet. Will update when I know more.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
My other geek squad warranties were worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like my other warranty review, lets hope I dont need it. But better safe then sorry
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Geek Squad fixes laptop....but slowly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it takes awhile to hear from them, but when they can fix my computer it is great!
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Not great replacement policy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok but not perfect. Had to replace computer. Not completely covered.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friend