Customer Ratings & Reviews

It definitely gives you a sense of security although it's really not necessary if you can reasonably take care of your hardware.

Protecting a device can be quite expensive. Should have free protection

The Geek Squad person was a great up to install my new computer and walk me through new apps.

Accident protection should not be expensive. Should be more economical

I guess it was work buying, it was purchased for my Grandson. Do not know if he ever used.

In home service option is great but I got 3yrs of accidental coverage total protection from HP for less than the one year with Geek Squad. I sincerely feel Best Buy loses major points on their value pricing when u add in warranty cost. Often times their warranty cost place the total price 15% above competitors

It covers 1 replacement from Accidental Handling. That's the only reason I got it because the manufacturer doesn't do this.

Easy to install Works good recommend to anyone needing bigger screen

Had the worst experience with geek squad never again

Seems to not know how to help over the phone. But in person interaction seems better.

I hope they are able to help when needed. The plan is costly. I have no used them yet.

Item is alright. I wouldn't not suggest it or wouldn't stiffest it.

I picked up a laptop that was sent out by Geek Squad. I spent over an hour because they misplaced the charger to my laptop. Once I got my laptop home, they still had a default password on the laptop so I couldn’t get into it. Had to go back the next day and waited over another hour because they had to reinstall windows.

Product is awful. It has been returned three time (counting this one). Repair lasted less than 2 weeks. It takes 2 weeks to get an appointment with the geek squad and another 8 weeks or more out for repair. I am demanding a replacement this time as the product has been broken and out for repair 90% of the time since we purchased it. It is a lemon. An the protection service leaves much to be desired.

Haven't used it yet but gives me a piece of mind incase something goes wrong

Haven't had to use this protection yet. Hopefully it will be worth the money paid.

Was purchased under false guise that it would protect everything, not just hardware, but the equivalent of a full bumper to bumper warranty. When computer stopped working, I was advised that it was a software issue and it wasn't covered under the protection I bought.

Long waits for service but worth it if your device has a catastrophic failure.

Do not buy this extra plan as it is a waste of money. If you buy this plus the Total Tech Support they do not tell you that once you bring your brand new device back to the store for repairs, that they deduct the cost of the repair from the plan. As always happens, the deduction will occur before the time on the plan runs out. So you are stuck having to buy items from another store to bring to them to fix the device they sold you. So disappointing. Never again.

I hope I never need it. But it is very expensive to repair a computer screen.