Customer Ratings & Reviews

I guess if you need it, mostly if your buying for a kid. I gave two stars because i hate the best buy i bought everything at bear valley location in apple valley ca store ruined it for me with all best buys.

Not really worth the price. Manufacturing warranty is good enough

Not sure if it's worth the money but wanted to be safe than sorry

I don’t see what the point in geeksquad protection is other than to protect your screen maybe. I had my laptop for only a month when just regular plugging in and unplugging of the power cord lead to the outer metal cover of the male connector that you plug into the laptop came off and got stuck in the power port. Bestbuy said they would charge me to fix this issue.

Never ran into a problem where I would need theses services.

They refused to give me a loaner laptop after they had to send my laptop to a repair facility. I am going a long time without a laptop. Buy from another store that has a better warranty plan! They also made me purchase a new hard drive use to guarantee I would have my data. Probably the worst plan you could get! I have been a long time customer of Best Buy but was disappointed this time. It’s a shame that there customer service is so lacking.

Not worth the money when you have to schedule an appointment just to leave the product with them and then wait up to a month for repair. I don't know of anyone that can be without their laptop for even days, let alone weeks. Very dissatisfied with this purchase. They don't mention any of this when they sell you the plan. Also, they said i'd receive the details of the plan to my email after purchase, but i never did.

Purchase warranty for just in case, the price was very reasonable

I feel bad, but I was receiving an error on my laptop and the geek squad couldn't figure it out so they told me they would replace my laptop. However, I got my laptop on sale so they wanted to charge me the extra money for the new laptop. I called Lenovo and got a protection plan with them instead. They fixed my laptop. It just wasn't updating properly. Disappointed in Geek Squad.

I bought this Dell two years ago, and it no longer works. Unfortunately, I didn’t get extended warranty because I was sure it would last at least a good three years. I took it to Geek Squad, and it would cost more than the laptop to repair it.

I truly can’t recommend this service. Laptop bought new 2 months ago for covid school for my 5 yo. Zoom camera went out. It will take 4 weeks to fix. That’s not really acceptable when it’s basically in use daily. My only other option is to buy another laptop and then possibly return this one. The only reason to choose Best Buy is for service. Now there is no reason.

The geek services have been decent overall. I would recommend.

Geek squad is very rude and unwilling to offer any advice unless you spend money. Even a simple question that requires no touching of computer they refuse to answer unless you pay for it.

Bought Lenovo laptop which came with 1 year manufacturers warranty, which had same coverage as Geek squad. Was led believe from the ad, geek squad was a second year. NOT SO.

Bought laptop for sister (in Florida). I came back to MD and she had some issues so I told her to take it to Best Buy, Geek Squad. She called me and said they wanted $40 to help. She refused and left.

I never had to use it but I was glad it was there ...

Perfect your stuff, the accidental does and will happen. But note that if you return the item you will get a prorated money back, not the full amount so they rob you!

Geek squad couldn't fix it. Kept it for weeks before deciding toe refund me with gift cards,

My computer broke, and protection did not protected me.

A good plan to have. It is better to be safe than sorry.