Customer Ratings & Reviews

Ordered a dishwasher and 2 days later I was notified that I need to reschedule delivery with the earliest available date a week later than my original date. I called in and was told there was nothing that could be done. When I asked for a supervisor, they hung up on me without a word spoken. Second time in a row this has happened. Do NOT depend on Geek Squad!!!! If you really need it and want a dependable install date, go somewhere else.

Still waiting for someone to come show me how to use and upload my windows and get it figured out. I hope someone helps soon since I spend a lot of money at best buy

I got the geek squad protection plan for this laptop and took it 5 times to store the same times that the problem didn't got fixed, now I run out of warranty and stayed with an unusable laptop as it doesn't catch the internet for more than 2 minutes

I turned in my laptop for repairs weeks ago, and I still don't have it back yet! Way to slow on the turnaround time, and I still haven't heard about when it'll be returned to me!

I THOUGHT THIS WAS A GOOD IDEA UNTIL I PURCHASE A DEFECTIVE LAPTOP AND I WASN'T SLLOWED TO TRANSFER THIS PROTECTION PLAN OVER TO THE NEXT LAPTOP. HAD TO PAY FOR ANOTHER PROTECTION. WASTE OF MONEY.

It really should not be this expensive for a product to be warrantied. Its one thing if you are rough on it. But obvious issues should be covered for a longer period of time automatically.

I had a recall on the power cord I went to 3 store Each tech said it was nothing that they see nothing wrong

The laptop was repaired after the screen housing detached from the lower housing. My plan was then cancelled. The same thing happened a few weeks later and it could not be repaired. I had to throw away the laptop and buy a new one. Make sure you read the fine print when buying these "protection plans"....

Ok but for 600 for 3 years it’s pricey.. and they said it don’t cover diagnostics

Save your money and just say no. Odds are you won't use this coverage or if you do it won't cover what you need it for. I was told they will have to send the chromebook out which take 3-4 weeks. If they can fix it they will. If not they will charge me a $40 shipping fee. I can just as easily take it to a computer store and pay them $50 to fix the issue next day. Stores make a killing off of warranties we never use or they never honor. I'm sure I see a class action law suit in their near future. Of course now it's out of warranty.

Do not buy warranty from Geek squad, heavily inflated prices and turn around takes forever. For most manufacturers you can order extended warranty from them and have them fix your device on-site. I returned my warranty and paid for the longer, more coverage manufacturer coverage that was cheaper.

My purchase date was July 26 2017, I brought my laptop in on July 26 2018, simply because of my busy schedule . The laptop had never worked right . It was always freezing and couldn't communicate with my home network via -wifi. Then the hard drive crashed, I was told my Protection plan expired at midnight 11.59 on July 25 2018. SCAM. Besides why does the protection plan and the manufacturer's warranty run concurrently. BIG TIME SCAM! Beware of these dates when you pay for these warranties

My laptop fell out of the car so i brought it into geek squad to get it replaced or get store credit. They turned me away and said it was too damaged and they werent going to help me. Completely unacceptable!!!! What is the point in buying this warranty if they dont help you and tell you that your laptop is too damaged!!!

It takes forever to load. Going to take it to the geek squad to see if they can figure out why. I only used it a couple of times

We're on our third trip with a bad laptop. The first time they sent us home to re-install Windows. That didn't work. The second time they sent it off to repair and the motherboard was replaced. That only worked for a couple of weeks. Now we're headed back but the warranty expired in the time between the last non-repair and now. Here's hoping that they'll just refund it and be done. This was a waste of time and money.

Sucks. Dont purchase. My computer inset mouse pad stopped working. I was tol yes this purchase would allow an even exchange. No they need to take my computer for three weeks....no. That is not what i was told.

Purchased this plan for a reconditioned laptop. Upon taking it in for repair, was told the parts may not even be available. When I asked to exchange the laptop for a new one, was told it needed to be sent out first to prove that parts were unavailable. Turnaround time may be up to two months! Now my child is without a device for virtual learning.

Very confusing as to what is covered. Make sure to get a detail explanation as to what your are buying.

The old geek squad protection plan was better it including accidental this one no longer does not impressed

Device needed to be replaced. No help from Geek Squad ended up going through the manufacturer.