Customer Ratings & Reviews

Never used it. I guess I was told I needed it. But found out later Chrome Books dont get virus ect. Next time I will need to ask more questions.

Touch screen cracked while in padded case. I told by greek squad tech over the phone that wasn't covered by the accidental protection. I would have to pay to have screen switched and they only offered 3 month warranty. It was cheaper to buy a new computer

Geek Squad did everything they could do to "scare" me into letting them upgrade the computer. Was able to upgrade the PC to Windows 10 Creator myself with no issues.

This was 1/2 the cost of the laptop. I regret buying this.

Laptop fell, left w/geeks 9-19-17. Tracking 9-25-17, part in stock, unit in queue to be assigned to agent. Today 10-5-17, no update posted since. Called Geek no., they say more parts ordered, but no other update. No loaner, no replacement, Great support for freshman first semester. I'll try to add when this ends.

Absolutely horrible experiences with trying to get the warranty honored and dealing with all the loop holes. It took about 2 months to get them to finally replace my laptop. I had asked for one 2/3 the price of the one they finally gave me.

Totally disappointed. It took 3 techs to assist. Had to wait 1/2 hour after appointment time. Wanted me to purchase a one year contract in order to help.

Not sure if its worth the price or not Most manufacturers warranty last at least that long

This was a ripoff! It only covers a 1 time replacement! It lasts for 3 yrs, but is only a single-use warranty, if you use it, then u have to buy another one to cover the replaced item! It states that in the fine print, they don't tell you that at time of purchase!! Dont waste your $!!

A little bit pricy on the price and it takes to long for the service before it can fixed. Geek should improved their service schedule.

Was tossed around to 5 different people on phone to see if they woould honor my protection plan that recently expired this week. Could not get an answer! even the clerk at the best buystore for geek squad could not help me get an answer. Waste of time and waste of money- horrible customer service.

When I turned in my laptop, Geek Squad took over month to return it. Every time I looked into my order status, it will state they were "working on it" which lasted over three weeks. I tried to call to find out about the status, since I am taking classes and really needed my laptop back. I even visited the store where I turned in my laptop and they did not know about it. I had to wait very long time to get it back, and if I knew it before I would not have purchased this insurance, its not worth it.

Repair that was completed in past did not fix the issue with charging.

I felt tricked into buying this service after Geek Squad deleted background report that would generate where the malware populated, as if they knew it might show Best Buy free product as the culprit

these people barely help you, dont waste your time or your money

I was told that will take up to 3 weeks to fix a problem with the battery on my 2 months old laptop!! Never paying them again.

I set up an appointment to have a laptop tune up. Unfortunately I got turned away when during the check-in process. I was told the plan does not cover it. If the plan did not cover it, I should have been informed during the appointment setup and not when I was in the store already checking in.... Very disappointed....

Charged me $200 for 3 years of Geek Squad service but provided me only one year and a half! No refund!

Misleading picture and coverage. It’s not really accidental

rip off doesn't cover you when they say u have to pay nothing and you get hit with all the hidden fees when you bring your product in