Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11839 reviews
(11,839 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 2 out of 5 stars
Geek Squad Coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't cover the basics for laptops waste of money
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Just say no to Geek Squad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad always found a reason not to fix my computer. It happened to me twice. I will never buy another warranty with them.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
WhereDidItGo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called to use it 3-days after buying my computer and I was told I have no plan.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Katscomputer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had to use it yet. But if and when I do, I’m sure it will be up to standards.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolute beast at running stuff, however it constantly locks up, overheats if shut, keyboard overheats, has wifi issues, fingerprint sensor issues and much more
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
gg
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is alright. I wouldn't not suggest it or wouldn't stiffest it.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop when it worked. Couple years into battery just died. Geek Squad replaced and now it still dies and the protection is over. Still didnt get fixed and they fix them once
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I guess geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never needed the product so not sure how to review something I never needed and also was never offered geek squad protection on the $1,000 TV that I purchased
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working right after the returnable period.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I decided not to get this protection and cancelled; therefore, I cannot review.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good ..............................................
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Protecton plan is a joke! $79 to ship it to fix?!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased plan hoping to never need it. Well the screen broke. They want $79 to ship it to be fixed! What was the point of the plan? Zero stars if i could.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.why do I have to pay $109. to get my laptop fixed if I have a protection plan
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.buyers beware that whatever you buy here and have a full insurance on it may never be repaired replaced for you if you have any issue with it
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
All done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mever usrdnthis didnt need to returned producy a few days afyer purchasr
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waste ur money. Go thru warranty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad didn’t even want to help me when I brought my computer in and told me that they couldn’t do anything because I bought a cheap computer ! Literally DONT WASTE YOUR MONEY.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good coverage, but expensive compared to other insurance
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrong information provided.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please, before said something to the customers, prepare your self with the right information about the different topics you should have prepared for performing your job with quality and efficience. Thanks.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Service; Unfair Policy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad vis a vis Best Buy would not honor the 3 year plan on a replacement unit for defective computer I bought.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Jorge– If I’m reading your post correctly, your old computer was swapped out for a new unit under your Geek Squad Protection Plan. In that situation, the plan would be fulfilled, and if you wanted to continue coverage on your new product, a new plan would be needed. You can check the full Terms and Conditions at www.geeksquad.com/terms. If this isn’t the case, and if you have other concerns, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to discuss this further.
Rated 1 out of 5 stars
Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Misleading program. They tell you the GS will set up to 5 electronics at home up or make them compatible but then after you've purchased the package they tell you they do not come to your gon6e. Or charge more to come to your home.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend