Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11839 reviews
(11,839 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like or understand the lady over the phone. She was supposed to call back and she did not
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
gift to daughter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no documentation for this, it is a gift to our daughter
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Just no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not worth the price. They refused to help me when my new computer kept locking me out
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is just a basic computer/lab top you will have to up grade to get the full benefits from it
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Third time the touchpad has stopped working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Third time the touchpad has stopped working, so done with Dell (purchased for a student).
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Very unsatisfying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi is not compatible for all networks. Very difficult to use.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
We're the reason they're there and they don't care
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unprofessional specialty managers do not care about the customers all they want to do is take your money
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't address any issues from when I initially bought my product
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Should be able to cover more than once during the
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You spend however much for q 1, 2, or 3 year protection plan and if you use it then it's gone. Thats a problem honesty.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
depends
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my poor rating right now is that I have to bring my laptop back. I have to travel over 50 miles to a store.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
coverage charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they changed the coverage so that was messed up to me
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One giant money grap never get this for anything. Ever
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Lazy Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't help with anything. Working 72 hours a week and theu wanted me to drive 60 miles one way to brind it the store fot service
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
My sony flip
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Sony computer they didn't fix the screen is all I wanted and some buttons.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyers beware get a protection plan that will cover software. I got a warranty but does not cover software. It's a HP common software problem and I hardly used it so beware.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop sucks and slow To slow for me and no cd drive
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Didn’t fix problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took computer in to fix, has same exact problem, missed 5 days of work for nothing!!
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't help with my issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used even tho I had a power issue with the laptop
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not sign up for this feature
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I elected NOT to take advantage of this feature as I did not want to remember to cancel after a year.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Should have gotten 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Online its $69.99 for 2 years, but in store its only 1 year for geek squad service Why ?
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, jimmy47429! Thanks for asking about Geek Squad Protection. https://goo.gl/Ai9UpJ is showing me a 1 year laptop plan for $69.99. We do offer different plans with different coverage durations (and at different prices), for various devices. For example, GSP on a smart phone would be a different plan/price than, say, that of a TV. Store prices should be the same as on www.BestBuy.com, but if you ever notice anything that doesn't add up, please feel free to call us at 888-BestBuy. We'd love to hear from you!