Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11839 reviews
(11,839 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its like a warranty, longer you extend it the longer you on the hook
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Wouldn’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally purchased the plan but then canceled the plan because I wasn’t driving another 1/2 back to Framingham.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Havent used it yet the protection but lets see what happens
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Very bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad. I am not happy with service. I got 3 hardware issues in a year. Really very bad.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its too expensive for the warranty it shouldn't cost so much
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont get/ waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service contract Doesnt cover software issues
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fact that it can be fix’s it’s replace in case of accidentally dropping or water spills
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Waste money on something else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review............................................... Dumb
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t repair my device after bringing it in store.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
long wait
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.takes long yime to setup anything with them then migjt have extra cost . Remind me of car show
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money its takes them a month to fix a computer
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
3 Year Accidental Geek Squad Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was credited as I bought another computer; therefore, I cannot review.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed. did not have camera so unable to use. kids not happy
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
GeekSquaddidnothelpmerepairmyhplaptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not too happy with this purchase, did not want to repair my HP laptop.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didn't want anything to do with me, it seemed like i was a inconvenience
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Por customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Por customer service I will never buy anything from best buy
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No what I purchased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 years not 1 year. Guess I’ll visit to get this taken care of.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm sorry to hear that we made a mistake on your Geek Squad Protection. If you haven't headed back to your local Best Buy, you can also give us a call at (800) GEEK-SQUAD or (800) 433-5778 and we should be able to help out too.
Rated 1 out of 5 stars
.dont get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like this was a waist since i never got to use it :(
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not used yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used warranty. It's suppose to cover any accidental damages. We will find out if something happens
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
terribe service truly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst service ever from geek squad i mean it not worth the the price
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend