Customer Ratings & Reviews

The GS fixed the damaged laptop case after a drop, and it looks brand new; they did have to send it off for repair, and it took about two weeks but they sent texts, and you can check on the status online, which is excellent.

Make sure you save up to get this service I couldn’t be happier it is more than worth what I paid. Best Buy geek squad is extremely helpful, efficient and quick. A have not purchased this in the past and have dropped or broken items I purchased and basically threw my money down the drain. But with the coverage I have already saved more than what I paid.

This laptop is pretty heavy but really useful if you need install lots of programs that take alot of gb.

Note that I bought this when it was $400 off and I believe even still that price is way too much to ask for this laptop. Don't get me wrong it's a really good gaming laptop and can run almost anything but that's what I expect at the very least - but it's not extravagant. Sometimes (more often than I'd like) there are glitches in game. The laptop has render to catch up. I have purchased a $500 I buy power gaming computer in the past and it is exactly equivalent when playing games. Hogwarts Legacy cannot run completely smoothly on this laptop. If I would have paid the full price which is around $2,000 I would have been furious and probably would have tried to return this laptop. However I'm glad that I have it and it's the best PC I own but it's not worth $1,600. I could have gotten an off-brand that would blow this out of the water for $300 cheaper probably.

Bought it as a Christmas gift for my 11 year old with ASD loves it. Didn’t get a MacBook because it wasn’t realistic for us and her needs. Basically a two in one for her. Love it

Big help.......,..... ............................

Got this laptop to replace a 12 year old Sony driving a dragonfly DAC for our audio. I plan to buy 2 more for streaming. Seems much better for the price than specialized devices. Lack of bloatware is a plus. I've been through this process twice.. It keeps wanting me to say something about Geek Squad which I've never used.

This laptop has great potential and it runs great with games. However there is a couple things that made me dock 2 stars. For starter the fans are extremely loud the minute you start up video games, and you might say well that’s what they do to keep the cpu and gpu down, which leads to my second reason for taking down a star the cpu and gpu get hotter then what’s normal for laptop heat. The cpu and gpu got up to 150f that is ricioulous especially for what you pay for this laptop. On top of that the laptop can get slow sometimes, which is a good reason to upgrade ram when you get it. Other then that it’s a decent laptop and the games run very smooth with great graphic speeds.

Friendly and quick service. Associate handled my package with care

Geek Squad is amazing, no matter the question they are always there with the answers

Sweet upgradeable machine! Its fast out of the box. It has an empty SODIMM expansion port to make it easy (and cheap) to go to 16 gigs. It can handle up to 2, 32gb SODIMMS. It also has a spare SATA 2.5" drive bay and connectors. For ~$100 I added a 1 terabyte SATA SSD drive.

Excellent value! I was able to snag this laptop on sale for 1100. It plays all games including Jedi Survivor flawlessly. Nice build quality as well.

geek squad helped setup laptop and showef me how to setup folders

I believe i made the right decision in getting this laptop after reading a few reviews from several websites. Good laptop in terms of design, look, speed and interface. I was quite nervous when choosing between different brands, and the models. But I always trusted Dell and its gaming series laptops. Not accidental hangups

Reliable, consistent; the laptops I've gotten have had several failures but they made the experience pleasant and worthwhile

Great service!!!!!! They helped me out so much when I came by.

Oh Wow is what I have to say about this HP Chromebook!! I purchased it at Best Buy and one of the best decisions I have made in a long time. Fast, Secure .A lot of storage space. East to use a one of the best features is the touchscreen!!! Powers up a loads in seconds. I would recommend this to anyone!

This laptop is a great bang for your buck. Unfortunatly, the product overview says RTV 2070 vic 2010 Max Q. The display is incredible. Only downside is the keys of keyboard are soft (not much give) and the boarder around outside of laptop is slightly raised so I can anticipate some chipping in the future.

Nothing happen but it always good to have a protection plan

It's All Good, Took My Laptop To The Repair. And Waited 2 Weeks, And They Did Perfect, Good Job Of Them!