Customer Ratings & Reviews

i use honey and i got it for $906 this is the best smaller laptop for traveling

I needed a new computer not only for gaming, but also for creating media on the go. It's getting the job done and that's good enough for me.

good user experiences at this low price. Recommended for budget purchase.

I haven't used it yet but when I do i hope I'm fully covered.

My experience with geek squads protection was that my tv arrived in poor shape with bad pixels and tons of problems but they said I had to go through the manufacturers warranty for a full year. the manufatuer was unable to help and so I had a dead tv for a full year before the geek squad protection kicked in. they were able to fix my tv at that point but really, what a waste and loss. it’s really not worth the fuss or hassle. i haven’t wasted money on the protection since then.

great customer service & always friendly and helpful

The best they are able trusted guys i love to buy the stuff from best buy

Laptop seems fast and capable, Shipped from BBY to my house, requiring a signature.... was left on my doorstep, indicating that I signed for it, I was at work, imagine the Horror seeing the tracking number and it showing Delivered and signed for..... Opening the Laptop everything seemed ok, Sound seemed off. Further inspection indicated the right speaker was dead. Preformed all the updates, Windows and from the manufacturer, issue persist. Bluetooth audio worked good, so did plugging in Headphones. Checked settings in Bios and Windows. It uses a non UEFI bios, which is a bit weird for a new laptop. Restored the system to factory Settings, but the issue remained I will have to return the defective Device Other than the speaker, the system is built well, packaged, securely and seems like a nice laptop. The fan is really loud under load, and the built in Control Software was annoying, but I didn't really customize it.

nice computer for school! Useing for gaming and learning

I've had this laptop only a few days. This device is very slow, but I was attempting to deal with it in order to do my work. The first issue I noticed was after setup and downloading windows updates. Selecting "update and restart" and the device never restarts; it just stays off. Next it froze up on me and I had to do a hard reset to force shutdown and restart. Earlier today I had a hard time getting it to turn on from cold start. It was significantly delayed. I just ordered a device directly from one of the big names. I'm returning this device.

This is a great computer, I like the keyboard. The only bad thing is the battery is not very good.

Wide-screen, IPS. Wide, okay for watching videos, I would have proffered something taller and less wide. Nice resolution, IPS. Only 4GB RAM, not able to extend to more. Not really usable for Windows 10, and barely usable for Linux. Otherwise decent hardware, Kingston SSD, Intel WiFi card. Works fine with Manjaro Linux. I would have liked to be able to use 8GB memory and a taller display.

Great service at best buy ive spent lots of money.

it works perfectly and is exactly what I was looking for, for uni

The laptop was a great gift for my dad. He love using it

this computer is premium that's why I recommend it. five 5

Excellent laptop and affordable ! Easy set up very impressed

I always buy my electronics at best buy because of the geek squad protection!

I was on the phone trying to get a hold of customer service almost 4 hours. I was hung up on 3 times and got several different answers. I any of your agents put notes in the system when they speak to you. I want to know why they wanted me to pay $ 79.99 for shipping of my laptop for repairs to a company because they do not have any service available in store. I paid extra for the protection. When they Ctrl key off the laptop within the first 2 months of having it they shipped it right off and they replaced the entire keyboard.I finally got a hold or an online agent and he said that he would waive the normal shipping fee, I don't understand that price should be absorbed if you paid for the protection. What is the reason for having in store agents if just about everything has to be sent out. The 3rd agent that I had on the line told me that on top of the $79.99 i would have to pay for any replacement hardware. I asked WHY? Then she said let look at your plan. Then I was told you are covered up to $ 799.99 worth of repairs. You guys need to get it together. Now I have to wait 3-5 days for the box and then 2-3 weeks for repairs. Terrible

I was very pleased with the service I received on my laptop.