Customer Ratings & Reviews

DO NOT BUY THIS COMPUTER, Fellow architecture students. This is a terrible computer for significant software like Rhino 8. The vents vent at full speed, and they are also so loud that it's embarrassing to bring around. The computer battery does not last either. I bought this computer because I had the oldest version. It worked well and did not overheat or glitch as much as this computer. STAY AWAY!!!! NOT RELIABLE AT ALL!!!!

Never used it, which isn’t a bad thing…. Ultimately not worth it due to nothing happening.

I brought my computer in due to virus. Geek Squad downloaded all my data to my back up drive. After repair, they could not get the load the data back to the computer as my password would not work. They do not have the knowledge to retrieve my data from the backup drive, which is encrypted, so I lost all my photos and data.

Right off the bat, the laptop started freezing (I couldn't even complete the setup wizard), causing a restart with chkdsk. I ended up having to reinstall Windows, and the problems continued. Any time I try to use an application that substantially utilizes the dedicated GPU, the laptop seems to struggle during the switching between the integrated and dedicate graphics: the screen goes blank for a moment, application windows don't redraw correctly, sometimes Windows freezes, the keyboard and mouse are non-responsive and then they work again, and some other times it just freezes entirely and it either blue-screens, or I have to force-shut down. I researched solutions and tried uninstalling the AMD drivers, the NVidia drivers, did a clean reinstall, updated the BIOS to the latest, but the issues persist. Looks like AMD + RTX don't get along well at all. What a shame, I really liked this laptop on paper, but it won't work :(

Placed a order on line for laptop on 12/20/2023 and the promised delivery date is 12/22/2023; nothing delivered on 12/22 and got a text message instead from BestBuy saying it is delayed and will be delivered between 12/23/2023 and 12/26/2023; again nothing delivered on 12/26/2023; called BestBuy customer service 18882378289 on 12/26/2023 and was told he will get an email response to me on the order status in 24 hours. In 24 hours, received nothing(no email, text or phone) from Best Buy. On 12/28/2023, called the customer service again, this time was told will get me feedback in 7 to 10 business days. I am speechless when I got that type of response. Is this the way Best Buy treating their Customers?

It is currently very difficult or impossible to make this work with Oculus Link Beta because of the AMD CPU and Nvidia GPU. It will choose the AMD Integrated graphics and there's no option to switch what the Oculus software chooses. Tried many many things on the Oculus forums for hours. Very disappointed that it is VR compatible but not for all Headsets...

geek squad is actually a scam they said that they could fix my laptop, but they never could fix it doesn’t even deserve one star now my laptop doesn’t work right it keeps dying fast. I had to keep it plugged up.

I paid $103.99 for 2 year adh after being sold on the fact that it covers anything on my tv while on a leasing program with progressive, only to be told that my tv falling from the wall as a freak of nature wouldn’t be covered. Yet the contract with progressive says that a fall from heights is covered. I’m so annoyed and have to purchase a tv where the black and white specifically states I’m covered. Don’t waste your time getting it on a television cause it’s bull.

The agents were knowledgeable on the few things I consulted them on. I didnt use this service much dufing my 2 years.

I bought the protection plan of my laptop and when I took it to fix it because a liquid was spilled on it, they did not want to repair it or do anything ... they stole the money from the protection plan that I paid, they are the worst thieves that exist I never met company like this, I hope nobody will buy any geek squad service ... I have bought a lot of insurance for all my devices, I am an elite member of besbuy, but geek squad is the worst garbage I have known thieves.

Returning asap. The quality of this laptop is so bad. They images look milky white on the screen. There is no crisp looking color/images. Aside from that that computer does what its supposed to do.

So I should have paid better attention to a certain review. Good computer works great. Terrible keyboard. Very hard to see the digits with the clear on silver. Lighted or not I feel like taking a fine sharpie and coloring them in. Just terrible on a pc that costs this much. Should have been blue lighted or even red.

Not great replacement policy. Might consider not buying expensive service again.

Got this computer a few months ago. Took it from my living room to my office. Printed documents and right after it died. I closed it and left it on the desk. I plugged it up and turned it on. The screen didn't work. Best buy said something hit my screen. Not one thing touched it on my desk. I didn't slam it. Now i have to pay to fix something that is still under warranty because they are telling me i hit it some how or i closed something on it. Neither of these things happened. I am not going to bother repairing it. Its obviously made cheaply and i will probably have the same issues in the future. I will also not shop at best buy again. Calling your customer a liar is bad for business.

Think twice before buying this please pass by it .

I bought this and was originally marveled with it. Then it started giving an error "laptop was improperly shut down" on start up. My settings were set so that the laptop would sleep and not shut down. Then it crashed during usage. I returned and got a replacement. Within a day, I started getting the same error! It then locked with a shaky screen. I was shocked!

this computer is the worsts computer I ever own. HP, should pay the people back who brought it. My Hp computer band new, only give me three hours of unplugged time. Which I was told was normal for this computer. Now I only get a hour time unplugged. This means I can't use it anywhere without it being plugged in. It also get super hot, under the right side of the computer. So forget about using it in tablet mode. The charger also get's super hot. Takes hours to charge, and hours to update. I already had to send this computer to the Hp serving center because of the battery. Don't waste your money on this computer. That full of bloat wear and ads.

It can be worth it if the product actually damages within the two year but it isn't worth getting if you know that your product will last more than two years and unfortunately you can't refund unused warranties or renew them after expiration date. Like what is the point of paying so much money for a computer coverage plan since most people will maintain and treat their computers well and would make their products last more than the 2 year plan. I wish I could get my $200 back even if it is either on store credits or even cash at this point.

Cant even fix a dent in a laptop you guys suck. 16.01 billion dollar company btw. So cheap too. If people are looking at this and u worry about how your computer looks and if it has a dent in it and u have the warranty they cant fix it.

Can someone please tell me if Accidental Geek Squad Protection 1 year helps fix problems online or in store? I need help with a issue. But I do not want to buy the protection plan if they can't help me. I will just have to return my laptop. I bought it July 1, 2021. Any information is appreciated. Thank you.