Customer Ratings & Reviews

keys will stick and mouse pad not easy to navigate on

Worked with the laptop for 16 days. Worked wonderfully. On the 16th day it would not power up. Then it did on its own and HP tech support worked with me to get issued resolved. Used the computer the rest of the day. Shut it down at the end of the day Next day, went to power up the computer and it didn't. Spent a total of 2 hours 40 minutes with HP tech support over three phone calls. End result? Needs to be shipped back for repair. Up to two weeks possibly for repair. Passed BestBuy 15-day return policy. Going to BestBuy to see about a refund or replacement. Purchased for school this Fall. School has started. Not doing video editing on my iPad Pro.

Never buy refurbrished equipment from best buy, last 2 items I ordered were in terrible shape, even though I purcharsed a "like new" Item, description said it could have minor scratches, and the computer arrived with a big hit in the corner that lifted the bottom cover, I could put mi whole finger inside the pc...clearly best buy dont check these items before Re selling them

Good luck printing legal documents. The margins can not be adjusted. Won't print to fit either. Typing lags or not at all, backspace lags. Very disappointed, I thought it was my new printer so I switched it twice! Now it's too late to return this one.

This is not a ding on Geek Squad but Best Buy as a whole. I have shopped with Best Buy for years and never had such a poor experience. I ordered a laptop and FedEx delivered it the wrong location. I was basically told to go pound sand and make a police report. I asked to talk to a supervisor and was told they were too busy but would call back. Couple hours later and still no call back. This is an unacceptable treatment towards your customers old or new.

The description specifies that the battery life time is 6 hours, but mine discharges in 2 hours, I must lower the brightness of the screen and activate the energy saving so that it can last 2 hours

Bought this plan for a computer I use every day with the promise that my computer would be replaced in the event of failure. Fast forward 2 years when I actually need to use the plan that I paid highly for and they want me to be without my computer for 2 weeks or more. I need this computer every day. That is the only reason that I purchased this overpriced plan. Don't listen to their empty promises. This plan is nothing but a pure profit generator for best buy.

this is an awful product. it is less than a week old and it shuts off every hour or so during calls, tasks, etc. it doesn't shut down it just goes blank. I have liberated all parameters to 'never' shut off but it keeps doing it. I'm returning it

They will deceive you into subscription. The didn't provide the service requested, deceived, burnt my hard drive, and after talking and referred to 4 different agents, they refused to refund and brushed the issues under the carpet

I've had the Lenovo 720 for about 18 month. This is the generation prior to the 740. Works great and not a lot of bloatware. Great machine imo. HOWEVER, these Yoga laptops have one major issue which seems to be consistent with many Lenovo touchscreens. The Touch screen stops working with your finger. It still works with the Lenovo pen but that's about it. Apparently it's a BIOS/Driver issue and Lenovo refuses to address this issue. if you're going to buy this laptop with the intention of using the touch screen, I would recommend looking into this issue further. You'll see this issue goes back all the way to 2016

Terrible experience. Bought computer I. demo mode. I called for help, and they said it will cost $100 to fix online or I can go back to the store. Terrible support. They need to do better

This laptop has Good performance, but I did notice right away that the battery lasts Only for a few hours, even if I didn't use it much..... very disappointed!!! I will surely take this back

They refuse to uphold their terms and conditions. When you call customer service, they are rude, hang up on you, and refuse to get you to a manager when you ask 30 times in 1 hour. They tell you that no managers are available to speak to you. Best Buy is sealing their coffin and I will forever purchase from Amazon going forward because they don't play these childish games with their customers.

What ever you do dont but this laptop. Yeah it worked good for the first day or 2 but then it keep closing out my games and now just turned and wont turn on at all. There was complete airflow and i even have a cooling fan to make sure the laptop gets all the support it can get . So there was no user error just the laptop so once again. DO NOT BUY THIS LAPTOP

Watch out, they don’t deliver on time, still waiting for the laptop. Very poor customer service.

Absolutely horrible. I wish I could give no stars. My laptop will not hold charge and they supposedly replaced the battery after waiting for 3 weeks to receive back. I called customer service and they said that they don't replace with an original Lenovo battery. They also did not fix the dent in my laptop speaker, even though under warranty they said any accidental damage will be replaced. I am a full time student and do have have time or the ability to wait around for they to properly fix my laptop. I wish I could get my money back for the warranty, absolute waste. Do not go to La Jolla Best Buy.

Do not buy this product. I bought it in 2021 so I can work from home. It worked perfectly fine for just 2 years, then the motherboard failed, and it never worked properly again. I had to keep it on the charger for it to stay on, or else it would just randomly shut off. Total rip off. Save your money and get something else.

Paid $700 plus warranty and it stopped working properly after 3 years. Took it to geek squad and they said they couldn’t find anything wrong with it so gave it back to me. Now I’m stuck with a laptop that auto shuts on itself. Not worth $1000 I spent.

When webcam broke, they said they would have to send it away to be fixed. They said it could take up to 3 months for it to ship and be fixed! They wouldn't provide a loaner in the meantime. Not to mention, they never warned something as simple as a web cam repair could not be done in house with their geek squad. What a waste of money!

So fr I am not happy. The laptop is having issues starting. Had to reboot it several times, but it is random. The Geek squad held it for a month, replaced battery, but as soon as I came home and started it, I am still having the same issue. Trying to contact them again, so we'll see what will happen. Hopefully they will not try to exhaust me and take it for another month.