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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11845 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 11,845 reviews
  • Rated 5 out of 5 stars

    Awsome services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeck squad is a must have when you have such expensive products that you never know when somthing might spill orthey might fall off the couch. Trust me i know. LoL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gives peace of mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up returning, but would recommend if you want peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    There in case you need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a laptop for a birthday gift and this was so worth it in case something were to happen to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cover-Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a added piece of assurance and somewhat peace of mind. My husband eats, drink and sleeps on our laptop. Crumbs and other debris is on the desk constantly or until I clean up the area. So this …somewhat adds a little a peace of mind of protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ive had this laptop for 2 years now and i have been very happy with it , it still runs like new and is very user friendly i am very happy to share with you on what a great computer it is and would def buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I haven't had to contact the geek squad yet. I have used the geek squad in the past and they were always proficient and communicated so I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection is great for his computer. Can’t be too safe and Geek Squad does excellent work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad: AWESOME!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say other than, “The Geek Squad is simply AWESOME!!!” They are Kind, Respectful (Great customer service…which is VERY Important!!!), Knowledgeable, and VERY Patient with my many questions!!! I Trust them!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku 4k Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought the insurance. Didn't use them yet for service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer/appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had to use Greek squad on the new laptop but we did last year I believe it was last year on our washer. They was able to come out right away and was friendly a was able to fix our washer quickly and explained to us what was going on. I would recommend having geek as a warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got my laptop fixed fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids slept on the screen with this coverage they took my computer in and shipped it off no cost to me and got it fixed and working like new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great that I really don't have to worry about anything taking my computer anywhere i want to go and if anything happens to it accidentally it is covered which is a huge life saver..... This company is one of the few i always will get the protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and help! I can’t believe after all this time it worked!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The More, The Most Protection Coverage, Happy Life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Defining Moment For All, Including Best Buy, The Seller, The Customer/Buyer, And Third Parties Entities/Mfgs. The Protection Plan Coverage, Put All The Eggs Into One Basket. The Most Protective Coverage Is Essential For a Happy Customer to Have a Happy Here After Buyer's Life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra warranty coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales clerk Recommended this extra coverage . I feel good to know I have this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the warranty I was able to get my products serviced without hassle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind with the kids using computers. Ya just never know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love beat buy best quality for the right price..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy always helped me when I needed to return an item that has protection. No fuss no problems

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unhappy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 2year geeksquad protection to insure a tablet I purchased and when I had issues with the tablet after 1yr I took to best buy and they ended up replacing the tablet with the insurance but I figured I'd still have a year of insurance left on the initial 2yrs I purchased but I was wrong. I was told the original insurance was for the original tablet and expired with the replacement so I had to purchase another 1, 2, or 3yrs of geek squad protection if I wanted the replacement tablet insured. So in this case i recommend buying only 1yrs protection and upgrading for another year before each year expires.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for taking time to connect with us on this. I apologize for the misunderstanding. It's always frustrating when communication falls through. With the protection at this time, it is unable to be renewed and when it's used to replace a product, the plan is then deemed fulfilled. We'd be happy to answer any further questions you have. You can give us a call at (800) GEEK-SQUAD or (800) 433-5778 if you need more assistance.