Customer Ratings & Reviews

Great comfort with accidental damage protection for my new laptop. Haven't used it yet and sincerely hope that it is never needed, but it is a great comfort to have the protection there if something bad happens....

I have not had to use this on my most recent purchases but I have used them before. The Geek squad is very professional and helps you in a timely manner.

good laptop warranty I have kids in house so the warranty gives me peace of mind

You need to get this if you have a clumsy daughter like mine. She dropped her computer down a flight of stairs. It was very broken.... they fixed it no issues. No charge than his i got the protection.

Love the geek squad, what can I say. They know all, see all, do all!

Agents were very helpful with my questions and explained things well

Worked with me very well. I went in and they got me a brand new one super quick.

I always get the geek squad protection because it comes in handy with kids in the house. my last lenovo yoga my kids dropped and i just took it to the fine people at Best Buy and they weren’t able to repair it but they replaced it with no issues

Haven’t used it yet, but knowing I have a safety net makes me more comfortable. I had a previous laptop that I spilled a drink on and it fried it. I had no protection plan then. So this time I decided the protection plan was worth it.

Great service. The only complain I have , is that the warranty wasn't extended lol Had one problem with my laptop , took it to geek squad , they had to send it in, a week later I had it back fixed. I loved the service

Allow me to preface by stating that I'm disabled, I don't drive, and I don't have a person that can take me to Best Buy. Upon calling Geek Squad, since my new Chromebook has been defective since day one, the representative instructed me that I'd have to come in. I explained to him that I couldn't do that. He then offered to have someone come over for an extra $150 (ballpark). That's about all I have to say about that.

Always there when you need them! Very knowledgeable!

Haven't needed it , but thankful I bought it just in case something comes up

A two year plan for this price is definitely worth the money.

Sure, Geek Squad is known for its tech support prowess. They offer a wide range of services, from troubleshooting computer issues to setting up smart home devices. One of their standout features is the 24/7 support, which can be a lifesaver when you're dealing with tech problems at odd hours. Their team is knowledgeable and patient, explaining things in a way that's easy to understand. However, their services can be a bit pricey, especially for one-time fixes. It's best to consider their total tech support membership if you frequently need tech help.

Peace of mind. Favorite store and good to know your stuff is protected

The geek squad are expert in diagnosing computer problems and are very customer focused

Heck yeah I would definitely buy again! You just never know what is going to happen with new electronics! Peace of mind is priceless! Okay well maybe it does have a price! But it’s worth it!

I absolutely love my insurance policy from Best Buy! It gives me total peace of mind knowing my purchases are protected. The coverage is comprehensive, easy to use, and such a great value for my money. I highly recommend it to anyone looking for reliable and affordable product protection!

This worked as described, it was simply a warranty for the products I purchased.