Customer Ratings & Reviews

Always good to buy an insurance plan for your children.

I would highly recommend for anyone who buys any kind of electronic electronic equipment or computer. To get the Geek Squad Service added to your bill. Because you never know what might happen to your merchandise once you leave the store. Then you have to pay extra money out of pocket to even to get them to look at your computer. Then you will have to pay for them to fix it. If you have the Geek Squad you don’t have to worry about paying out of pocket.

I highly recommend this for any electronic purchas .It saved us so many times

Perfect laptop for my daughter going to college! Great price, touch screen, all she needs! Great price too! Will definitely buy this one again for my son!

ALWAYS need protection these days with a teenager in the house.... LOL

Getting the 2-Year Accidental Geek Squad Protection was a no-brainer. It’s perfect for someone like me who’s always worried about dropping or spilling something on my gear. I’ve got peace of mind knowing my tech is covered for any mishaps. The service is super reliable and takes all the stress out of owning expensive gadgets. If you’re accident-prone like me, this protection plan is definitely worth it!

Very good, sale guy real helpful, everything went really smooth

Excellent service done with care. I reccomend Geek Squad on iinstalls. Curteously done right the first time.

Lots of people think that we shouldn't get the geek squad guarantee it is well worth it especially everything it covers put a little bit more into your product it's well worth it

Extended warranty is a must have for all my products, highly recommend

I don't always purchase extended warranty programs or plans, but decided to purchase one with my Surface Pro 4. Over time the pro got a dead pixel so I returned it to get fixed or returned or whatever they saw fit. Turns out they were going to send it to Microsoft and Microsoft would send them a refurbished one and then they would call me and let me know to come pick it up. I explain to them that I work with this computer and I could not or would not be without a computer for some undetermined amount of time. They decided that fulfillment of the extended warranty plan would be a complete reimbursement of all monies paid to the Surface Pro 4 initially. Then I could choose to buy something else. I have to say that this Best Buy on University Drive in Huntsville Alabama truly excelled in customer service. They did not have what I wanted and I couldn't be without the computer so they refunded me the original purchase price minus the extended warranty of course and sent me on my way. You had best believe I spent my money at that store that day and while they did not have the Surface Pro 4 that I wanted nor one big enough for me, I upgraded to a Surface Book 2 15 inch.

It's very good quality, very comfortable to work with, and it does its job.

I had an outstanding experience with Geek Squad! The team was highly professional and efficient. They quickly diagnosed and fixed the issue with my laptop, explaining each step of the process in detail. Their customer service was top-notch, ensuring I was kept informed throughout the repair. My laptop now runs perfectly, and I'm extremely satisfied with their service. Highly recommend Geek Squad for their expertise and exceptional service!

They fix it without any obligation love the customer service

These guys are great!!!! The geek squad is a force!! They tried there absolute best to fix my laptop in a timely manner. And when they couldn’t they were very communicative and sent multiple texts every step of the way to inform me of next steps. Got a replacement because I had there warranty and everything was so smooth and easy. I’m freaking ecstatic that I can play my favorite games again !!!

Geek Squad are very knowledgeable and it is good to have a great peace of mind regarding your equipment.

Previously we'd bought Geek Squad protection for my daughters' laptop.s Both had isse during the 2-year plan, and Geek Squad did a great job taking care of us.

Always there when I call. Very smart people know what they’re doing!!

Very helpful as tried use new lenova, never had before. No c drive Ques, back up drive type need, etc. Very patient, answered all my questions, concerns and assisted through this process. Thank you.

Saved me $1000 in the first 6 months due a a faulty laptop. Glad I got this extra coverage.