Customer Ratings & Reviews

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

Honestly I have not used this but when I do or if I do I know it will get fixed because they got my back

Great service, highly recommend buying geek squad services

Agents are always helpful..geek squad has fixed previous computers ..

A must to have shen timely repairs are required. I highly recommend this additional coverage!

Just got it, haven't needed yet, but I hope it's real good help and protection when my laptop gets wonky!

I needed this because I can be a clutz and spill things. I’m so glad I got this for coverage!

I like having the geek squad in my back pocket just in case my computer stops working they can help me it

Haven’t used this yet! Praying I won’t need to. But great to have just in case.

I have a teenager and this has paid for itself several times over! I'll never go without this ever again!!!

I can use my laptop knowing that I have protection with it. I leave my home without any worries.

Good service Good service Good service !!!!!!!!!!!!!

Love my geek squad protection plan. I just bring in the item and it’s taken care of

3-Year Accidental Geek Squad Protection, for an expensive item it is always to have insurance and I have used it with no problems.

I hope i dont have to use it. i have bought geek squad plans in the past. sometimes the staff at BB are good to deal with and sometimes not so much.

Has been a great benefit for our appliances and computer needs.

Always a good thing to offer a protection. Plan that covers and at same location. Thank you geek squad

Great service if you need it easy to work with the team on issues

I just bought the computer for my youngest daughter for this year 2020 Christmas. Haven't use them yet

Have not had to use the service but it was worth having it being that this was for my daughters computer