Customer Ratings & Reviews

This was purchased for a friend. She needed a new laptop and protection and geek squad is the best out there in my opinion.

I always make sure I'm covered by the squad protection plan. They have taken care of all my electronic issues. All are very knowledgeable in what they are dealing with. Great customer service!

The staff was super helpful in finding what i needed!

Wouldn't buy a laptop from Best Buy with out one. I've more than saved the cost of these.

I so love the security of having protection. Given the amount of work I have to complete using my electronics and how much I travel, the protection plans are so needed!

This service is well worth the price. My computer could not be repaired and I waw given store credit equal to the amount of the purchased computer.

Had questions about my newly purchased laptop and didn’t know how to install software. Asked geek squad to help and they did it step by step.

In years past I have always turned down additional protection options, but knowing that newer devices just don't last as long anymore is my reasoning for purchasing it. Plus they also cover damage to the device which is really a nice bonus.

Geek Squad has saved me many times when I have problems. The total tech package is a great value. I can't imagine not having the protections this offers.

Haven’t had to use it but glad to have it in case something happens.

Quick and easy, they answer your questions and you can continue on with your day. I spilled water on my laptop and brought it in without having to deal with to much paperwork or excuses.

The agents helped me troubleshoot and take care of updates

Purchased the extended service for the Acer Nitro 5 gaming laptop. I figured since the laptop is being used by my 13 year old son, it is a good idea to get the extra protection.

Explained in depth about the warranty and helped me not worry about future issues with device

I've used the Geek Squad in the past when I thought I didn't need it. Kids Broke the laptop screen while playing around. It's a good thing I had Geek Squad as a back up.

Drops spills, my own clumsiness and manufacturers warranty extended. Could not ask for more. Peace of mind well worth the price.

Overall happy. But will have to see once I need to use this product.

My lab top broke and it was replaced for value that was paid. If the floor value is more than what you paid then they just give you back what you paid.

Definitely would recommend getting Geek Squad on major purchases.

I have rarely had to use a protection plan but with things being made more cheaply it’s probably a good idea for expensive stuff