Customer Ratings & Reviews

I firmly believe in the geek squad protection. I have an HP laptop that I purchased in 2009....their service and protection has been one of the main reasons why I keep coming back to Best Buy.

Better safe then sorry , gives you peace of mind for worst case scenarios.

purchased lap top for Christmas as gift for off work stuff it is very simple and easy to use thanks best buy purchased in case any accidents happen

Haven't had to use it yet for this computer but they've worked well before

Read the fine print. If they decide, at their discretion, to replace the covered item, rather than repair it, they will issue you a store credit for the amount of the original purchase. However, the fine print states that in that case, their obligations for the extended waranty ar3 fully satisfied. Meaning, while you will get a store credit to buy a new device, your new device will not have the extended waranty. If you want that, you will need to pay for it again again. Basically in my case, i prepaid $309 to allow me to return my defective machine after the return period expired. I have a new machine, but i have no extended waranty, and less storage due to pricing and feature differences for in stock items. The terms stated in the simplified description are misleading and i do not recommend this service.

Glad I purchased this helps ease my mind for two years wandering if my laptop willl stop no worries with 2 year protection

Peace of mind for any accidental damage that may happen. The Geek Squad is also an excellent resource for questions about a product or an issue that you may have.

These guys(and gals) are amazing! Super friendly and helpful!!

Takes about 2 to 3 weeks but has always been good to me. They take it with no question. And if broken replace it. I always get the warranty just for peace of mind

Amazing Laptop And Reliable Service For Basic Needs!

Hard to actually give this a review, as I have not needed it so far. It's kind of funny hoping that I will never need to use it. I guess I'm paying for peace of mind and security.

I walked in with my laptop, not knowing you had to make an appointment beforehand. They were happy to squeeze me in and did a great job!

The warranty service plan has been so helpful.I know if anything happens I can trust geek squad will take care of it for me in no time.

this is great when issues arrise, none have happened at this time

I have yet to use the warranty on but will if the mouse does not stop moving on its own.

This has been so useful, one of my laptops has had three separate issues and the Geek Squad has repaired it without flaw every time.

We always buy extra warranty’s on all our products from Best Buy. We have a child and accidents happen. It’s always worth the money.

Gives complete coverage for accidental human failures. Spilling fluids, dropping computer, running over with auto . Breaking screen or keyboard

My computer started acting up, so used my plan to get another new laptop without any hassle. Love covering my stuff with BB plans!

Definitely want to keep this computer working as long as possible.