Customer Ratings & Reviews

**Will update once the NEW computer I purchased is received ** A used computer was received today, I ordered a new one! I will not show a photo of the locked screen with the previous owners name, but the computer was purchased as a brand NEW one. There are still finger prints on the touch pad. Upon opening the shipping box I knew something was up when I was the Samsung seal was broken and the Best Buy inspected by tape was on the Samsung box. Then when opening up the computer it immediately turned on with the ladies name on the screen and I was locked out, plus the finger prints on the touch pad. I immediately called customer service and they assured me that they would be shipping out another computer and this would indeed be a BRAND NEW one. I will be shipping this used one back tomorrow. Updates to come. Please pay attention to your packages, some of us aren’t fortunate enough to live close enough to a Best Buy store and make in store purchases. We are at the mercy of the retailer and trust that they will be honest.

Very good price to get what we needed. At our age, by the time this expires, Im not sure we will even be using a computer.

I was really glad i had adding warranty because the st pete geeks squad are great they helped me everytime with my labtops. and even help my kids learn the right way to use their laptop for school and how to care for them

Peace of mind or fallung asleep while drinking that energy drink! The Geeks have yoyr back!

The agents fix my Apple Watch and they are so patient and efficient.

I have not needed to use this yet but I got it for peace of mind.

Installed on my own and it was very simple satisfied with product.

Haven’t needed it yet but it’s always a have it and don’t need it rather than a need it and not have it

Amazing customer service. The team was patient, knowledgeable, and professional.

I brought my laptop many times for repair and every time they did a great job.

I am relieved to know if I do something stupid, the Geek Squad is there to help.

I haven’t had to use this yet but once my warranty runs out I’ll be happy I choose an extra insurance for my work computer. I’ve previously used their services and they give a quick turn around and great customer service.

Great laptop when on sale, couldn't see spending full price but it plays any game I've thrown at it on high settings or better

Always buy the protection plan it is worth every penny. 10/10

Never buy a big ticket item without this plan. Best to have it and not need it as they say.

I bought this for my boyfriend. He is happy with it, is fast and also can be connected with the TV. Through Bluetooth.

Whenever I can buy this plan, especially on Asus laptops, because best buy and asus are partners. And they take care of your equipment and if it not repairable it will make it right and refund the money.

I ended up buying this because the laptop I purchased and had to return had a broken screen. I got a replacement laptop, but felt like I needed to pay extra for a warranty just in case it breaks again. I don't usually need to buy these for my laptops as I'm fairly careful with them, so the fact that I felt I needed to buy one of these in the first place is a mark against the laptop I bought (or its build quality) and also the company for selling broken products.

This works perfect for office use. I enjoy using it for everyday online as well.

Very glad that we got this with our purchase. It definitely came in handy when we needed it about three months after purchasing it and they were very efficient and helpful.