Customer Ratings & Reviews

[Employee of bestbuy] Bestbuy warranties are so cheap and very easy to claim. Lifesavers.

This Lenovo ROCKS. Fast, almost plug and play. Paired with my iPhone quickly.

I have not yet had to use this, but it does give me peace of mind for my laptop! My last one got stolen and I just wanna be careful!

Accidental Geek Squad Protection is the best option when you buy a electronic devices.

I’m writing this after a year of my repair. (At the time I was a month away from moving out of state.) I went to bestbuy geek squad to get my laptop battery fixed. It took them about 2 or 3 weeks to get it repaired. After I went back to pick it up, my charger was different and wasn’t the one that came with the laptop(which is Dell). I asked what happened to it and they didn’t know. So they gave another one which was from HP and not dell. At the time, I also notice that the right side of the pc near the track pad was a little bent. As if something was swollen or wouldn’t fit. Ever since that I’ve had many performance and battery problems. I CANT EVEM USE IT WITHOUT A POWER CABLE BECAUSE IT WONT RECOGNIZE THE BATTERY. I’m gonna try to get support again. I don’t think this is supposed to happen.

The Agent (Tyler) was very helpful with helping me understand the process for my laptop getting fixed

After about a year and a half the laptop would not turn on unless plug directly to a charger. Also windows would not open properly and I would have to try to troubleshoot multiple times, and once I tried to hard reset it’s been loading for months now definetly get protection on any purchase

Seriously, if your going to spend $2000 on a laptop, its probably a good idea to get insurance on it, cause you never know, and who wants to eat 2 grand, lol.

Great team at best buy, theyre able to help out efficiently.

Feels good to have s security blanket warranty for my new laptop.

Always have to have geek squad protection! Dont stress over accidents geek squad got your back!

Haven't needed but wasn't much Incase need. For my Lenovo laptop

Really good computer with fast processor and quality screen loads any game and program.

The agent explained to me everything about the laptop, he was amazing!

Never used because I didn’t know how it worked called several times to get help with no reply.

Buy this. Use this. You will never regret it. I never have.

Definitely love having geek squad to help me when i need it

I feel confident with purchasing this protection plan

Best laptops ever ❤️. My Daughter loves the touch screen!

The agents were not clear in what the “warranty” covered before purchasing. I’ve had the laptop I purchased with this warranty for only a year and have already experienced screen black outs, having my files deleted, and a variety of glitches that have gone unaddressed. When attempting to bring it in I was told if it was a software issue it is likely that I caused it and would have to pay an additional $200 just to have it looked at with no guarantee it would be fixed. Mind you I am doctoral student at the moment and have used this laptop for nothing but school purposes. Disappointed in the lack of assistance in figuring out the problem and fixing it as this has been an expensive purchase.