Customer Ratings & Reviews

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Provides peace of mind in the event something goes wrong.

This is a very good protection plan! They did right by me!

My son computer needed extensive work. The geek squad repaired everything and it’s like a brand new computer! Great customer service!

always geek squad saves my electronics. Everyone should get it

Geek Squad Protection is an absolute MUST! When you get stuck on your laptop, they are there to help you quickly and efficiently!!

Protection plan covered my son’s Chromebook replacement.

I purchased this protection plan when I purchased my new computer. I wanted to make sure my computer was covered in case of any accidents.

The geek service my appliance everything is good. Thanks

I will always buy the protection plans!! I do not know why someone wouldn't buy the protection plans!!!!! I love my chromebook.

Wouldn’t buy a device without it! Has saved tons of money in the long run

Got it just in case, knock on wood never used them yet.

You would be crazy not to purchase this warranty to help fully protect your investment. Gives me ease of mind knowing my laptop is protected.

It was an excellent choice with no worries if I encounter a problem with any of the services underneath this umbrella.

amazing device, fast and reliable. I like the fact that you can convert it to a tablet.

protection from best buy is a must have! so many items ive had replaced no hassle when ive messed something up or it stopped working

why would anyone NOT TAKE THIS, they are great, they always fix everything.

Love the item thank y’all its really helpful thanks

We love knowing that our devices are protected. Definitely like car insurance, best to have and not need than to need and not have.

Overall, I am so annoyed having paid for this service. Disclaimer, I also wrote a shorter, separate review based on my husband's experience; we have the same laptop with the same 2-year coverage, but this review is different. Side note on my husband's experience: he got charged just under $100 because they couldn't fix the problem in store. I don't see why we paid for this if we'll still get charged so much. As for my laptop, sadly this protection plan has shown to be TOTALLY useless. My (still less than 2 years old, made for gaming, almost a grand on sale) laptop has constant connectivity issues. It seems the wireless card is bad because it improves greatly when hardwired in (my husband's [same series, slightly better specs] also has said problems). In addition, my laptop has very slow startup time. I have run antivirus programs (e.g. Windows Defender, Malware Bytes) and cleared up my start-up programs, as well as had my BIL that's a computer software engineer take a look at it. Sadly, it continues to show problems running. I finally got around to bringing it in to Geek Squad, under this protection plan, with the hopes of a resolution. On the contrary, nothing was done to help. I was told until they could verify it's not a software issue they can do nothing to help. To do that I would have to pay a $150 check-in fee (or $200 if I want to sign up for this separate plan). Apparently, this plan [being reviewed] solely covers hardware issues and since this may be a software issue (which you need a separate plan for), they wouldn't even humor me in trying to help. This may be contributed to by a software issue (I'm tech savvy, but no expert), but the wireless issues appear to be a hardware issue, especially considering how long they have been going on for across both laptops with improvement if ethernet is plugged in. Regardless, when buying my laptop and agreeing to add on this plan, I was naiive and not made aware that there were different plans and that this wouldn't actually help me in such a case. I would honestly love if someone on here replies to help me out, because I'm annoyed by this issue and (though I have almost always used BestBuy in the past) a bit turned off from returning for service. Full disclosure, we have and still do use BestBuy since we have the credit card, but maybe we'll take our business to NewEgg for the next set of laptops, since these were a bust and apparently can't even be fixed. All in all, every rep I have worked with at our location has been very nice and appear to want to be helpful. I get that insurance only works because, out of everyone who pays, some people don't use it and some do, but still, this plan feels like a ripoff. One person who helped me even commented how they seem to fail to explain the difference in [hardware vs. software] plans... Probably because it's just about the money for them.