Customer Ratings & Reviews

Laptop stopped working after 1 month. Took it in store and it was shipped off. Didn’t even take 2 weeks to get replacement.

Great product and it is affordable definitely good to have

I have taken another device with them before and are very knowledgeable.

I always buy extended warranties for my business machines. The Geek Squad protection plan has helped out numerous times in the past, so I don't hesitate to add it.

I recommend purchasing the one year geek squad protection plan. I have purchased this protection plan several times.

I would recommend to have protection. Just in case. They will have you covered.

Having Geek Squad protection is a great piece of mind for my investment in a expensive computer. Accidents happen !!

hoping we never have to use this, but it is nice to know that the computer that my teenager carries around is completely covered. easy decision for the price!

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

Havnt needed to use my service with geek squad yet but it is a good thing to have just in case of any accidents

I always recommend buying a protection plans for laptop computers because we are so mobile with them. They travel with us daily!!

Love that it covers items purchased at BestBuy this are in your household.

Outstanding professionalism and knowledge!! I am glad I purchased Geek Squad Service for my son's computer.

helped me get my laptop fixed at no charge. best plan ever compared to other stores after my laptop was shattered

If you buy a new laptop, you definitely need some kind of coverage, at least for 1 year.

Always get this protection for new laptops and pc's if they are of the higher end. Well worth it when the worst happens.

I always pruchase some sort of protection for electronics.

I bought a warranty for my computer. Have not used it yet.

geek squad is great for all households who don't have a computer geek in it, they can fix any electronic problem

We used this alot with our electronic products, they were great at fixing a serious problem from a computer hack