Customer Ratings & Reviews

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

Support is great when you contact them for any technical questions you may have. Very informative.

Geek squad were really helpful they answered all my questions about this product

Geek squad is priceless Cannot imagine not having this excellent support system Great Thank you

insurance insurance insurance---cant say it enough how much this has saved me with kids and pets

I have not had to use the protection yet and hope I don't need it. But I have had to talk to them and they were very good and helpful

Geek squad always explains any issues with my computer. They work fast and efficiently.

Haven't had to use the service yet, but will let you know when I do.

I bought this to be safe than sorry. I like the fact of no questions asked when I have to exchange something for whatever reason.

good good good good good good good good good good good good good good good good good

I would doubt if I was paying attention to the sales person's pitch for this service. I suspect that I made the mistake of not hearing details well. I thought I would pay a one-time fee, and in hindsight, it is a monthly fee. I had a good experience with this service plan a few years ago, so I suspect that I agreed to buy it while not paying attention. A worthy warranty plan for some items, be sure you understand the total fees.

This is a must-have purchase for any electronic items.

Always the way to buy electronics at Best Buy, use this product and when you take it back you leave happy.

This has come in very useful. We have small children and animal that knock things over, and spill things

Always get the geek squad protection plan. It's definitely worth the money and peace of mind

I’ve used the service in the past and was very satisfied with the agent and the service of my device.

Geek Squad is always on top of any problems. They are very fast & helpful. Would recommend their service.

They’re very helpful with problem solving. If necessary they will replace the product and problem solved!

Geek Squad is great, whenever you need them they are here to help in an efficient manner and do the job!

I havent yet had to use it (which is a good thing) but I bought it for additional protection.