Customer Ratings & Reviews

You can never go wrong with the geek squad, gives you peace of mind.

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

Extended coverage. Who doesn't want a warranty due to the what ifs.

The best decision I could ever make ... easy and love the 24 hour support

They are on point with their duties, Definitely recommend these guys.

i love GSP on my purchases as they give me ease of mind for in case of accident

The Geek, team were great. They know there Techical systems

I'm glad I had the protection, I Never used it, but it put me at ease.

Haven't needed to use for this purchase, but have been pleased in the past.

Geek Squad is always there when you need them! Professionalism is on point.

Overall rating: Excellent recommend Geek Squad service to a friend

Why worry if the unthinkable happens! Just get the extended warranty and relax.

Great peace of mind when you have four rescue dogs and two young children

Highly recommend for your family and friends electronics

It is nice to know our computers are covered if something goes wrong.

WARNING!! I bought the computer for a family member who lives out of state and purchased the Geek Squad Protection for it for 3 years. Computer broke, and they went to take it in - only the original purchaser can take it in to get it repaired. I went through 6 phone calls, she went through an hour trip before we finally had to "switch" the ownership of the protection plan to her. The Best Buy customer service told us one thing, while Geek Squad told us something completely different. Before you buy - be aware of this pain of an issue

Love geek squad insurance!! If they can't fix it, they'll replace it!

Love geek squad insurance!! If they can't fix it, they'll replace it!

This is a great investment. All I have to do is call them when I have a problem.

If you’re spending big $ on electronics, spend a bit more to protect them.