Customer Ratings & Reviews

Great feature to have if anything happens to ur computer you’re fully covered

Accidents are not planned, only reason for 4 stars is that for price.

Better to have it. Accidents occur. It's nice to be able to bring it back to the store and have them fix it for free.

Covered cracked screen and it was fixed within the time frame they stated

You can’t beat the geek squad for the price. Great experiences with them.

Although I havent yet needed to use it, having it gives me peace of mind.

This was an extremely affordable warranty plan for my $200 Dell computer.

They did a great job mounting the items that were bought

We bought the Geek program for our computer and it has been a great service

Easy to use, east to connect to- what you need to have

I'm not sure Best Buy ever tries to fix your computer. They just give you a new one and you use up the expensive protection plan. Works if your computer is old, but not great if you just bought it and damaged it.

With a teen you should always consider the accident protection. Ended up using it and getting a computer replaced.

Can never go wrong with buying the protection plan!

Very good service and satisfaction frisks you people

See previous information in Frozen Kindle products

I APPLIED FOR THIS BECAUSE OF WHAT THE PLAN OFFERS

I purchased this protection plan for an expansive laptop I purchased to do video and audio editing on for work. After one of the hinges on the laptop broke 9 months after buying it I brought it to my local store and they sent it away to be fixed telling me it would take 2-4 weeks to do so. It has now been over a month of me being hamstrung and less productive due to having to use me wife's inferior computer because they still haven't fixed my computer. I've called the national number 5 times in the last 2 weeks and every time the associate has no more information than I can get in the tracking repair link. Repeated notes they have put in for a tech to call me and explain what is going on with my laptop and what's taking so long have gone unanswered and it's impossible to call my local Geek Squad to see what they can do because every call goes to the national hotline. I've been buying my electronics including phones, TV's and computers from Best Buy for over 15 years but after the experience I've had with this, it may be time to move on to someone else!!

The 24hr access is what we like. They are available in the store and online.

This is the perfect protection and support for someone who isn’t tech savvy.

Don't forget to cover your purchase. The one time I forgot, it cost me dearly.