Customer Ratings & Reviews

They will be used when the time comes. Right now, no issues

Geek squad is great to work with. They're currently fixing my laptop

Love having the geek squad do your protection plan

Superior investment for any product. Great value.

Good to know my prodcuts are covered for an additional 2 years

I haven’t used this yet but based on the info I would recommend this product

I think everyone who purchase new electronics from Best Buy should purchased Geek Squad.

Best Buy always provides easy breezy customer service and satisfaction.

I thought I purchased a service not equipment accident protection. I discovered the difference when I needed service. Next time I will make sure what I buy. Geek Squad service is good but I would not but accident protection on a computer costing what this one did. The protection plan was almost the same amount I paid for the computer

I purchased for my niece for Christmas 2022 and by May 2023 it would not power up, so I took it to have it repaired under the accident plan I purchased and GS sent it out for repair and when It came back I took it to my niece and it still would not power on. I took it rightback to best buy/GS and they took it back, this was right before the store closed and they were going to replace it but could not find one as close in value even spoke with the supervisor of GS that night he told me he could not authorize the replacement that the Best Buy store manager, Bob will have to approve it (he had alreay went home). The supervisor at GS gave me a card with store credit I told him I just want a replacement per the warranty I purchased not a store credit. He assured me that I will not have an issue with getting it replaced. I called Best Buy the very next day asked to speak with Bob no answer left message. Bob called me back told me that he would not approve the replacement, so I told him just send the computer back out to be repaired he placed me on hold and eventually came back and told me that they no longer have the computer it was sent to be destroyed. So now I have a store credit, no computer and the GS plan that I paid for was worthless. I don't want to ever shop at Best Buy Savannah Ga due to how I was treated when I paid for a protection plan for an Item they no longer support or sell and they would not replace or repair the computer. Don't purchase the plan. I told Bob how would a lawyer feel about not providing me with a replacement or repair for the computer I purchased with a PROTECTION PLAN. He stated if I talk lawyers he can no longer speak with me and I would need to call the corporate office. BUYERS BEWARE!!!!

Essential Protection for your investment! Better to be covered!

The geek squad here in Logan has always been so awesome to work with!

I always purchase these they've saved me many times in the past.

Quite expensive for the value for two years. Still using it for the protection

Recommended by Geek squad for full protection of all my computers.

Excellent Service in the store and on my Greek guys and girls

For what it’s suppose to cover the little extra money is worth it

Like not having to worry about who can help service the computer.

Haven’t had to use it yet We purchased a three-year warranty for our laptop

This service was more valuable then the computer I bought it for.