Customer Ratings & Reviews

Loved the deal I received on Geek Squad with my laptop purchase

Purchased 3 year Geek Squad Plan with accident protection on 2/25/2019 with an online purchase in store pick up of a laptop. The computer was dropped once by my son which was a bottom case only replacement and a hard drive replacement. That was one repair. The other repair was a replacement of failed hard drive. Then was sent an email the plan was cancelled by Best Buy as the use of the plan exceeded the benefit amount. 6 months left on the plan!! At the time of purchase, the terms and conditions said if the entire computer needed replaced the plan would end. It never said after 2 repairs, much less 2 times of a hard drive! I was never provided a written copy of the terms and conditions being that it was an online purchase, but I had read it all prior to purchase! I trusted Best Buy when obviously I should not have!! Now, magically, no one can provide a copy of the terms and conditions and when trying to access it online for the date I purchased, it just won't open! I truly think this is a bait and switch sales tactic! If it's honest, where is the terms and conditions to back up their claim? Is this even legal?

Don’t leave the store without it because they handle everything.

Very helpful answered my questions before asked. Great experience

so far haven't used this service which is good. peace of mind

Great protection plan for any product! Great price, no hassle!!

Purchased for peace of mind as I am prone to accidents

This is something that I will always recommend if you by electronics.

Geek squad’s always got your back. Whether accidental or not, you’re covered.

I buy this coverage on all of my new electronics. Its good to have when you have kids

geek squad service is appreciated but takes long time to reach

Margate,fl location great service took time go over some concerns i had

Geek squad is a must especially for all your electronics they work fast

I always purchase warranties on products. Safer and not expensive

Great support when you need it and Great support when you don’t

Any Problems I have can be easily fixed w/ a simple phone call.

Don’t purchase anything with out this warranty they stand behind

It is such a good deal and offers. They treat you well here.

This item will protect my purchase so it will be a good item in the future

This is the second item that I've paid over $200 for a 3 year warranty purchased from Best Buy. The first was a TV, they kept it 40 days, returned it saying it was fixed. 2 weeks later I threw it in the dumpster. Now I have a laptop that they say will be 30 - 60 days. I took this to an independent repair shop. The motherboard is fried. Called Best Buy again, still getting the 30+ day run around. This is a laptop I use daily for business. DO NOT pay for the warranty, it's crap. I purchased my daughter's laptop from Office Depot. She broke the screen. Took it in and they said, yep, the screen is busted go get another on. I'll never purchase anything from Best Buy again.