Customer Ratings & Reviews

very helpful. experienced associates.best customer service

I know that Best Buy makes good on their protection plans

Don't get this protect plan if you believe you are going to get your money's worth, which you aren't. I had my laptop for about 8 months when it fell off my bed one night while I was studying late and night and it left a tiny crack and blob of yellow ink in the top left corner. I didn't think it was bad, but I brought it in to the Geek Squad just in case to have it fixed and repaired. They shipped it out, had the screen ordered, and would ship it back to my house. This was supposed to take 2 weeks. A month later, they call me and tell me they aren't going to get a new screen for my laptop because its on back order with no restock date. So they say they will refund me for my original purchase price of the computer. They do that, but then I have no more protection plan. I only used 8 months of the 3 year protection plan and they wouldn't give me anything back for the 2 years and 4 months I still had. That was $259 for 3 years and I get none of that back. And best of all, the laptop I got 8 months ago was on sale, so if I wanted to get the same computer with the refunded money, it would have been a $150 up-charge, with no protection plan! I would have had to pay another $259 for another 3 years!! I am doing just fine now with my non-protected up-charged laptop. Just don't get this plan if you think they will fix or protect your laptop, because they won't.

Always good to have this, in case something goes wrong with the product

This is great for when the product you buy they refubish your item and they do a rgeat job. thanks !

Geek squad helped me set up my laptop and showed me things I wasn't aware of

I love the exact ,close or updated device when the coverage outlet a device

Protection plan agreement is good to have. Helpful tios

Is worth the piece of mind! If the battery goes, it would cover it.

You need the Geek Squad! They can fix anything. Excellent service.

Love this product. Easy set up and clear audio. Must buy!

Still pending repair or store credit under accidental coverage for dropped laptop that I have handled with Best Buy for over a month now. Between appts , drop off, phone calls ect... Can anyone help me? Last associate told me it is escalted . Repair dept. sent notice but did not know about extended warranty .

I have repetitively used this over the years. It has been a life saver.

Basically keep for any purchase item break down or malfunction

If anything goes wrong I know I can just call geek squad

Since I am not very computer techie this is an absolute must for me

Really happy to have that extra level of protection, although I wish they would have more options for the years you can purchase it. Preferably a monthly payment.

Bought this but didn’t use it. You probably don’t need it with a new computer.

I think this is a great addition to the laptop for college students. However, it only covers accidents. Not if the operating system downloads a bad patch and gets corrupted. The salespeople do not mention this when they sell you this warranty.

Those silly roustabouts realllllllly know how to save the day!